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Quicktime , error retrieving frame

Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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Hey
I'm having a issue to import and playback a Quicktime, Animation that is RGB+Alpha channel from my client. I would highly appreciate if I get some answers and solutions quick.

 

Bug Unresolved
TOPICS
Editing and playback , Import and ingest

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correct answers 1 Correct answer

Community Beginner , Nov 04, 2023 Nov 04, 2023

Found a solution by importing and exporting that file from Davinci Resolve into a Quicktime file. Now I can playback and preview it completely fine In Premiere Pro

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3 Comments
Community Expert ,
Nov 04, 2023 Nov 04, 2023

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If the footage is variable framerate convert to constant framerate with Handbrake or Shutter Encoder before bringing into Premiere.

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Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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Im still getting the same error

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Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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Found a solution by importing and exporting that file from Davinci Resolve into a Quicktime file. Now I can playback and preview it completely fine In Premiere Pro

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