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"Create captions" not working.

39 Votes
Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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The transcription process works great. As soon as I click the "Create Captions" button, I get the screen below, and it never changes. I can cancel it an go back to the transcription, but can not get any further. I've tried resetting my Premier settings, and resetting the workspace. I've even uninstalled and re-installed. Any assistance would be appreciated.
Bug Unresolved
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76 Comments
Enthusiast ,
Jan 24, 2023 Jan 24, 2023

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Exact same issue for me.

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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I have the exact same problem.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Right there with you. I've had this same issue from the get-go. My co-worker who sits right next to me on the same machine hasn't had any issues, but I can't get past creating captions. Any help would be great.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue as well. Premiere will transcribe, but will not create captions

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi, I'm Quality Engineer at Adobe and want to investigate this issue further. Which Premiere version and which OS are you using? Are you trying to transcribe to English or to a different language?

Thanks,
Kerstin

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New Here ,
Jan 24, 2023 Jan 24, 2023

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I am using Adobe Premiere Pro Version 15.4.0 (Build 47) on Windows 10 enterprise version 20H2. The videos I am trying to transcribe are English. Premiere will create the correct transcript, but will not create the captions. I waited for an hour for a 3min video and captions were never created and status bar never moved.

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Enthusiast ,
Jan 24, 2023 Jan 24, 2023

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I'm using 15.4.0 ( I haven't tested the 15.4.1 yet ). Using windows 10 on PC. Translating to French.
On my laptop , it works fine. Only my desktop refuse to create caption.

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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If you see this happening again on your machine, could you please try the following:

1. Go to the Help menu -> "System Compatibility Report"
2. If reports are shown, go to "Export Report"
3. This should export 2 txt files, please share these with me

(More info on the System Compatibility Report can be found here: https://helpx.adobe.com/premiere-pro/using/system-compatibility-report.html)

Thanks!

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Sorry for the late reply. Our IT Dept replaced my computer and the captions are working now.

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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That's good to hear, Michael!

In case anyone else is still seeing this and is unable to create captions from a transcript, please follow the steps blow and provide a System Compatibility Report. This will help us investigate the issue further. Thanks!

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Enthusiast ,
Jan 24, 2023 Jan 24, 2023

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Hi, here are the reports.
Once again, it was working with some versions of the PPRO Beta version and suddenly stopped working in the Beta and the official version. Since now even with the newest version, it doesn't create captions.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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I am experiencing the same problem. Very frustrating as I cannot complete this last step in my video project. Please address this.

I ran system compatibility report and it returned no conflicts.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Compatibility Report files attached. Thank you for any help you can provide in resolving this problem.

Using Premiere Pro v15.4.1 (Build 6)
Transcript generated using speak to text in PP and manually edited in PP.
Language is English.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue here. Premiere Pro v15.4.1 (Build 6). Transcript generated fine but captions won't create. English language.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Hello,
Here are my system compatibility reports. Still having issue.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue here. Premiere Pro v15.4.1 (Build 6). But while creating auto transcription the process stops whilst in the processing stage. The video/audio files are approximately 1hr in length.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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I am experiencing the same thing. Windows 10. Premier 15.4.1 (Build 6). Reports attached. My video is only about 4 1/2 minutes, it creates the transcript, but when I click on the button to create subtitles, it gets hung up on the "Creating Captions" screen.

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Thanks a lot for attaching the reports! This issue is tricky to reproduce so we're trying to gather as much information as possible when this occurs.

If you're getting stuck again during the caption creation process, please go to this folder:

on Mac:
Users//Library/Logs/Adobe/Premiere Pro 2021
or if you're on Beta: Users//Library/Logs/Adobe/Premiere Pro (Beta) 2021

on Win:
/users//AppData/Roaming/Adobe/Premiere Pro/Logs
or if you're using Beta: /users//AppData/Roaming/Adobe/Premiere Pro(Beta)/Logs

There you will find a file named "UXPLogs...date/time".log
This log file should contain useful information once caption creation has failed. Please share this log file with me so I can take a closer look.

Thank you!
Kerstin

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue, super frustrating. Using15.4.1, transcription worked, stuck on that same creating captions window that never changes. Everything is updated.

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi Christopher, I'm sorry to hear that! We're working hard to get that fixed.

Are you able to provide us with the UXP log (check my comment below your entry about how to find the UXP log file)? This can help us narrow down the cause of this.

Thanks,
Kerstin

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Hi Kerstin

Please see attached logs. I tried a few times and had the same issue each time.

Kind Regards
Jessie

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue. Seems to work on my own laptop (a mac) but my work PC has this problem.

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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I have the same issue. Frustating.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Hello,
Here are some logs. My colleague tried and got a message that said "user not approved for cloud transcription usage" (I don't get this message, it just hangs). Could this be a firewall issue?

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New Here ,
Jan 24, 2023 Jan 24, 2023

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I have just encountered this problem, has anyone had any joy getting it sorted?

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