Random crashes since latest macOS

[PDMarsay]

Been asked to report this separately as a bug, so:

• Issue - Random crashes since latest macOS update.
• Adobe Premiere Pro version number: 24.6.1 (Build 2)
• Operating system - macOS 15.0
• System Info: CPU, GPU, RAM, HD:

  • M1 Ultra

  • 64GB

  • SSD + external SSDs for media and cache via Thunderbolt

• Video format: Not dependent on file format - same issue in different projects using various formats including 4K Sony footage down to low-res Zoom recordings.
• Workflow details: Both in multilayer sequences and projects that are nearly empty/new.
• Steps to reproduce - (Very important!) Open Premiere, start a new project, start working/importing footage/scrubbing in timeline - CRASH
  
• Expected result - No crash
• Actual result -  Crash... 🙂 Thanks in advance.

[Orfboro]

Hi Fergus, Is not working... 

Although I did the temporary fix you sugest... it still crashing, not even let me play the timeline or export a quicktime... nothing!!!

I'm in the middle of a project and is important to have a better solution.

Thanks for your soon response

Best.

[Orfboro]

 

[jamieclarke]

Hi @PDMarsay @Orfboro - Do you have any third party plugins installed?  Have you tried clearing your media cache?  

[PDMarsay]

Hi Jamie, clearing the cache didn't help. I've got a handful of plugins - Excalibur, Watchtower, and a Digital Anarchy filter.

[jamieclarke]

Hi @PDMarsay - Can you hold down "Shift" while opening Premiere and select the option to disable third party plugins one time.  let us know if that helps your issue.  If it does you can select the Effects panel click the hamburger menu then select "manage video effects". This is where you can disable or enable the plugins to see which one might be giving you issues.

[john_0511]

In response to your request….

I am using Premiere Pro 2024, version 24.6.1 (Build2)

[ajr732]

I'm having this same issue. However, it looks like the option to disable third-party plugins one time has helped. I have a bunch of third-party plugins and wonder — is there a faster way than manually enabling/disabling each to discern which one is causing issues?

[Kevin-Monahan]

Try launching without plug-ins, @PDMarsay. Press Shift at launch to get the Reset Options dialog box.

My observation is that certain plug-ins are not working as expected with the new macOS. If you have no plug-ins, try deleting the media cache. Let us know if the advice helps.

I hope the team will respond shortly. Sorry for the hassle.

Thanks,
Kevin

[Orfboro]

Don't know what happened but everything looks OK...

Answering your last question about the plugins I have tons and is part of our editing process, color grading, LUTs, transitions, etc... etc... It would be very demanding and caotic to turn off every single one of them...

But for your info, just a minutes ago, I opened Premiere and looks like brand new kind of ask me to log in as the first time I bought it... entered my info and like nothing happenes??? all the recent projects I work in are there, all set ups as well... Hopefully stills like that.

Thanks for your suport.

[Orfboro]

Not anymore!!! 

[Orfboro]

Not working again... 

Will try the unpluged plugins thing... 😞

[PDMarsay]

Thanks @jamieclarke - full disk access has sorted the permissions popup for now. Disabling plugins one time as you suggested hasn't helped though - it still crashes often.