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Saved workspaces dissappear

Community Beginner ,
Jan 20, 2024 Jan 20, 2024

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I've been using Preimer Pro for years already, but an issue I've faced in recent months is simply unlike any other. Every month, after paying a monthly subscription, saved workspaces just dissapear, as if I've never had them. Not only workspaces, but keyboard shortcuts. I can't simply understand, how come it is possible when I have an official account and everything I do or save is uploaded and saved on my personal Creative Cloud account.

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correct answers 1 Pinned Reply

Adobe Employee , Jan 22, 2024 Jan 22, 2024

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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> Every month...

It sounds like you're removing your profile folder (where keyboard shortcuts and workspaces live), when installing updated versions. Is that correct?

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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