Source monitor frozen?

[Martina22769067k59j]

Hi everyone! I need some help!

After selecting a portion of the video in Source monitor and dragging it to the timeline, the Source monitor is frozen for 5-10 seconds, only the audio is playing back. This is pretty annoying when I'm selecting hundreds of clips from a shoot and have to wait after every single selection.

It wasn't a problem is Premiere 24, only is 25... Yes, I know, I can downgrade, but I want to fix it.

I am editing on the M4 base Mac mini, the footage is 4K from Sony a6400 and Fuji XT4, and it doesn't matter if I'm using H.264 or H.265, the problem still persists. Tried with lower bitrates as well and gave Premiere the maximum RAM I could. The footage is on a Samsung T5 SSD.

(Opened the same project on a M1 MBP, same version of Premiere, it was okay ... so it might be some optimazition problem on the newer hardware?)

Thank you in advance!

[IanB_360]

Hi @Martina22769067k59j 

Thank you for taking your time to file a bug report. Have you tried to see if the latest beta version is still giving you the same problem? And does the location of the files you are playing back change any of your playback results? This is only happening with a delay in playback on the source monitor correct? Would you be able to provide us with a video capture of what you have been seeing on your end?

Thank you

Ian

[Martina22769067k59j]

Hi @IanB_360!

Thanks for the reply, here is a screen record of the problem: https://drive.google.com/file/d/1s3B3bE9W44C9J3-rQtdueMHN4qThwyOp/view?usp=sharing

I updated to the latest Beta version of Premiere Pro, it seems the problem is solved there.

[IanB_360]

That is good to here. Let us know if the problem comes up again. 

Thank you

Ian

[Martina22769067k59j]

Hey!

It started to happen again in 25 Beta, so i downgraded to 24.6.4., and it is STILL there! It was just fine a couple of months ago in this version. 

[Martina22769067k59j]

@IanB_360 Hi! This is still a problem...

[IanB_360]

Hi @Martina22769067k59j sorry that you are still experiencing this. Let me get some help and see if we can't discover the issue at hand.

Thank you

Ian