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Source Monitor Is Pixelated when video is not playing

Community Beginner ,
Nov 08, 2024 Nov 08, 2024

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When playing or scrubbing the playhead along the Time Line the video shows perfectly. When the playhead stops, I get a pixelated image which makes it impossible to add text overlays, synch videos... well everything.  It was working normailly, I clicked into a Finder Window and when I came back to the program I get this weird screen. If I douple click on a clip not in my time line, the Source window shows the same thing. I have restarted the program, empltied my Cache, restarted the computer and nothing seems to fix it.  I have even deleted the clips from the project and reimported them. Does anyone have a FIX for this? please?Screenshot 2024-11-08 at 10.16.11 AM.png

 

I am using Adobe Premiere Pro v22.0. I can not update due to our company IT department not approving the most recent version. Screenshot 2024-11-08 at 9.51.30 AM.png

 

File Path: /Volumes//Video/24_0530 SPFX Fiber Optics/_24_0530_SPFX_001.MOV

Type: MPEG Movie

File Size: 3.97 GB

Image Size: 3840 x 2160

Frame Rate: 29.97

Pixel Aspect Ratio: 1.0

Alpha: None

Color Space: Rec. 709

Color Space Override: Off

Input LUT: None Video Codec Type: AVCHD H.264 4:2:0

Bug Won't fix
TOPICS
Editing and playback , User experience or interface

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correct answers 1 Pinned Reply

Adobe Employee , Nov 13, 2024 Nov 13, 2024

Hi @Marcia L. 1991 ,

Welcome to the Premiere Pro forums! We are glad to see you here. Unfortunately, Premiere version 22 is quite old and no longer supported. 

For a list of our current supported versions, please see this article on the Creative Cloud Support Policy and our Current Base Versions, which may help nudge your IT department into an upgrade.

Out of curiosity, have you tried starting a brand-new project and bringing the media in?  Also, does it happen with only this type of footage, or d

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Community Beginner ,
Nov 08, 2024 Nov 08, 2024

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Sorry, More info.

 

Using a Mac Book Pro,  2.3 GHz 8-core Intel core i0 

Graphics: AMD Radeion Pro 550M 4GB Intel UHD Graphics 630 1536 MB

Memory: 64 GB 2667 MHz DDR4

Mac OS:14.5 (23F79) 

 

Video is stored and sourced from "Secure Drive Duo" 8TB encrypted drive. I have used this drive for this project for over 8 months. This is a recent issue. 

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Community Beginner ,
Nov 10, 2024 Nov 10, 2024

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same problem here!

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Adobe Employee ,
Nov 13, 2024 Nov 13, 2024

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Hi @Marcia L. 1991 ,

Welcome to the Premiere Pro forums! We are glad to see you here. Unfortunately, Premiere version 22 is quite old and no longer supported. 

For a list of our current supported versions, please see this article on the Creative Cloud Support Policy and our Current Base Versions, which may help nudge your IT department into an upgrade.

Out of curiosity, have you tried starting a brand-new project and bringing the media in?  Also, does it happen with only this type of footage, or does it happen with any type of media?


 I'm sorry for the frustration.  Hopefully, we can still figure out a way to get you working again.
Best,
Rach

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