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The Eyedropper tool can't pick the exact color I want in Premier Pro.

Explorer ,
Jul 04, 2023 Jul 04, 2023

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When i want to select a color from Program Monitor for a color matte, colors are not matches with the screen. It can not select the exact color. What i'm doing wrong?

 

I tried to explain with an example in Youtube. Link below.

 

https://youtu.be/JarZIiiHD_4

 

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14 Comments
Adobe Employee ,
Jul 06, 2023 Jul 06, 2023

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Hi Okan!

Thank you for sharing the video. It helps. Can you let us know the exact version of Premiere Pro? Also, share your system details (OS, CPU, RAM, GPU).

 

Happy to help.

Kartika

 

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Explorer ,
Jul 07, 2023 Jul 07, 2023

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Hi!

My Premier Pro version is 23.1.0. I'm working on a imortant project and i don't want to update yet. 

mac.png

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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This seems to happen when "Display Color Management (requires GPU acceleration)" is turned on. Turning it off results in the same color values when picking. I can't see an obvious way that this could be fixed, other than get the eyedropper to reverse the colourspace transform when picking but this probably cause other issues.

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Explorer ,
Jul 08, 2023 Jul 08, 2023

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Hi Mike,

Great! I change it as "Mercury Playback Engine Software Only" and it's worked. Thanks but, when i need this, am i have to always do this? Isn't this sort of nonsense?

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LEGEND ,
Jul 08, 2023 Jul 08, 2023

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Yea, it's a right pain for those who it happens for. But it's not a huge group, and somehow, this behavior has stuck around for awhile.

 

@mattchristensen  ... ideas?

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Explorer ,
Jul 17, 2023 Jul 17, 2023

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@Mike Dziennik   This is the correct answer but i don't want to mark it as "correct answer". I think there's a wrong thing and it needs to be fixed. I don't want to keep swapping these two whenever I need them.

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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HI @Okan5CA7,

Have you tried updating your GPU studio driver? That might help.

 

Thanks.
Kevin

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Explorer ,
Jul 17, 2023 Jul 17, 2023

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@Kevin-Monahan Hi,

I'm using Mac computer, i gave the system details above.

I don't understand what you meant. I've never done any firmware updates before on my system.

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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Hi @Okan5CA7,

Sorry. I didn't know you were on macOS. I'm using a tool that doesn't display all the screenshots. I see it now. It sounds like a bug. I will move the discussion into the bugs forum, OK?

 

Thanks,
Kevin

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Explorer ,
Jul 17, 2023 Jul 17, 2023

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It's OK. @Kevin-Monahan

Yes, I would be very happy if you could send it to the necessary places so that this problem can be solved.

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Explorer ,
Aug 06, 2023 Aug 06, 2023

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Hello again @Kevin-Monahan,

did you shared it on bugs forum? How do i follow the discussion? i want to know this problem solved or not solved. This problem keep annoying me. I can't use the green screen videos because of this. A little bit green color staying because of this bug. Can you please share me the link you shared this problem on you mention about that forum? 

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Community Expert ,
Aug 06, 2023 Aug 06, 2023

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"I can't see an obvious way that this could be fixed"

 

These sorts of complex problems would require a large company with resources, knowledge of technology, and a dedicated interest.

 

R.

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Explorer ,
Aug 25, 2023 Aug 25, 2023

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Hello again @Kevin-Monahan

May I know the latest developments regarding this problem?

I would appreciate it if you could inform me.

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Explorer ,
Aug 25, 2023 Aug 25, 2023

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Hello @Kartika Rawat, You only ask one thing and no more answer. 

I would appreciate it if you could inform me. This problem always bothers me. I've been trying to get an answer for weeks.

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