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the importer reported a generic error Premiere Pro v23.6

Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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the importer reported a generic error.

What I'm tring to import is an audio file .mkv.

 

I searched this error in the internet and they all say to move the file to another place or change the format by changing the format (Yes, I did change the format, not the name) But I still have the same problem.

 

So I think, maybe if I convert it to another type with Adobe Media Encoder 2023 v23.6 it would work. But when I try to import it says "the source compression type is not supported".

 

So I tried to open Premiere Pro Run as administrator. But doing this won't allow me to import ANYTHING.

 

The files are not in a pendrive or something you can remove. They are on the desktop.

 

I don't know how to fix this.

Bug Unresolved
TOPICS
Import and ingest , Sound

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correct answers 1 Correct answer

Community Expert , Aug 23, 2023 Aug 23, 2023

MKV is not supported, hence the error message.

Convert to wave with Handbrake or Shutter Encoder.

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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MKV is not supported, hence the error message.

Convert to wave with Handbrake or Shutter Encoder.

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Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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I do remember that the older versions of Premiere did accept this type of formats. What happend?

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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@Neko nyan,

 

There was limited, undocumented support for mkv as of PR 2018.1.1. The was removed as of PR 2019.1.3. It never worked correctly; I had problems in particular with audio.

 

MKV is a container, and can contain many different formats. It is not a simple addition to fully suppport.

 

Upvote this feature request:

https://community.adobe.com/t5/premiere-pro-ideas/restore-mkv-format-support/idi-p/13515932

 

The date 1/24/23 is the date the request was ported to the Ideas forum from the old UserVoice system. See this response from @Fergus H re status:

https://community.adobe.com/t5/premiere-pro-ideas/restore-mkv-format-support/idc-p/13682887#M8362

 

Stan

 

 

 

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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MKV was briefly in one of the beta's some time ago. But its gone now.

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