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Unable to Accept a Team Project Invitation

New Here ,
Oct 31, 2023 Oct 31, 2023

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I recieved an invitation to a Team Project in Premiere Pro.  When I go the notifications tab on CC Desktop and select "Accept" to the invite, a blue wheel spins for a moment before the button simply resets itself, neither accepting or declining the invitation.  I've tried numerous times and have also tried accepting the invite within Premiere Pro App - the same thing happens, a blue bar appears for a moment and then the button resets, not accepting the invite.  Has anyone had this happen?  Any way to resolve?  

 

This isn't the first Team Project I've accepted, but this is the first time I've encountered this issue.

Bug Unresolved
TOPICS
Projects or collaboration , User experience or interface

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1 Comment
Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

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Hi @Josh326022858rtm,
Sorry for your troubles, it could be a temporary outage on our side or maybe a hung process on your machine?!
Have you already tried a machine restart?
Do you mind sending me [upawlik@adobe.com] your last few 'Team Project Local Hub' (TPLH) logs?


Team Project Local Hub log location:

(Mac OS) : ~/Library/Preferences/Adobe/Team Projects Local Hub/2.0/logs
(Windows): C:\Users\[user]\AppData\Roaming\Adobe\Team Projects Local Hub\2.0\logs

The Easiest way to access the hidden log location:
On Mac: Open the 'Go to folder...' Finder menu per Cmd+Shift+G and paste following string into the text field: ~/Library/Preferences/Adobe/Team Projects Local Hub/2.0/logs
On Windows: Paste the string into the file explorer address bar: %AppData%\Adobe\Team Projects Local Hub\2.0\logs

Best,
Udo

Udo Pawlik | Sr Software Product Quality Specialist | Adobe | upawlik@adobe.com

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