Issue- Media is not able to be dragged from the media bin into a timeline and the keyboard is unresponsive for all commands. This does not happen 100% of the time but it has happened regularly for months.
Adobe Premiere Pro version number: 23.2.0 (Build 69)
Operating system -macOS Ventura 13.2.1
System Info: CPU, GPU, RAM, HD:
GPU Apple M1, 8 core, Metal 3
Hard Drive 1TB SSD
Keyboard: wired Apple USB keyboard model A1243
Video format: The problem has happened over multiple projects with various formats. .mov 3840x2160 h.264 .mov 1920x1080 ProRes 422 .mxf 1920x1080
Workflow details: This often happens when I am opening an existing project. It seems more likely to happen if I am currently exporting a video using media encoder (regardless of whether the project is the same or different to what is being exported). Often the problem is resolved if I close the application and reopen. If I am currently exporting with Media Encoder though the problem is sometimes not resolved until the export finishes.
Steps to reproduce- 1. Have existing project with assests in a timeline (HD or ultra HD), open the project while a different project is being exported from Media Encoder.
Expected result- Project opens as usual, the keyboard functions to control keyboard shortcuts, and the media can be dragged from the media bin to the timeline.
Actual result- The project opens but the keyboard doesn't function at all and the media cannot be dragged to the timeline.