Using more memory than allocated while importing

[Chad32661899rv7t]

Issue was encountered on Premiere Pro v24.5 (Windows)

As I was importing some 4k - 59.97fps (around 5 - 20 seconds in length each) footage to a current project I was working on, I continually encountered an issue where during the importing process, Premiere would start acting very strange, my monitors would flash, and the application would need to be forced to quit. After some investigation via my task manager, I managed to diagnose that my system was using 14 gigs of RAM to import the footage, however, I had only allocated 8 to the application. Even importing the footage in smaller batches of 10 - 20 clips would cause issues in the importing process. Each time I would attempt, premiere would throw a flurry of seemingly random errors (they would all be different every time).

The specific behavior I was experiencing would show that Premiere had imported the clips to the project successfully, but after sitting idle for about 10 seconds after the importing process was complete, the application would exhibit the aforementioned behavior. In order to proceed with my project and be able to edit the videos, I had to import the over 150 clips 3 at a time and wait around 30 seconds after each batch for Premiere to free the RAM it gorged on to import them. Then with that process, it was rinse and repeat until they were all successfully in my project. 

I am working on a mediocre laptop, but I have edited multiple 4k projects with B-roll attached before and it has never been the issue. Additionally, I changed my cache location, remade a new project in case of corruption, and sifted through all of the footage making sure there was no corrupted media that was potentially causing issues with the import. Lastly, I thought maybe this was a problem with version 24.5 as I've had other issues since the update, so I went back to 24.4.1 and had the exact same issue

Here are my computer specs for reference:

• 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
• 16.0 GB of DDR4 3200 RAM
• Intel (R) Iris(R) Xe Graphics (Premiere is set to in-app encoding for more stable performance)

I'm not sure if people have encountered this issue, but it's the first time I've had major application issues since the buggy days of Premiere CC 2018 haha.

[Kevin-Monahan]

Hello @Chad32661899rv7t,

My name is Kevin. I'm one of the moderators here. Sounds like a pretty weird issue. I hope I can help. What kind of footage is this. A screenshot of your media file's properties can be discovered using MediaInfo. A screenshot of the file in Tree View would be helpful. The problem could be media-related, as we have a bug occurring for some editors right now. With more information, I'm sure that the team, an Adobe Expert, or a community member can shed more light on what's going on here. I hope we can help you soon. I apologize for this bug. Take care.

Thanks,
Kevin

[Kevin-Monahan]

The status of this bug report has been updated.

[Chad32661899rv7t]

This issue has now progressed to crashing the program when waiting for media to load in existing projects now... Here is a log of errors thrown before my last crash, as well as the information that you requested.