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Videos Will Not Play After Import

Participant ,
Aug 18, 2023 Aug 18, 2023

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After I import a video (.mp4 or .mov) it will not play. I tried to uninstall and reinstall, I cleared the media cache, I reset the preferences and nothing works. I used another computer with Premiere Pro on it and the video worked just fine. This is a new Mac Mini with very little on it. Any suggestions how to get it to work? Thanks!

Bug Unresolved
TOPICS
Editing and playback

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