Voice-over problem (25.2.3 build 4)

[matee]

Subject: Intermittent Voice-over Recording Failure in Premiere Pro (Version 24 and above)

Hello,

I am experiencing a critical issue with voice-over recording in Premiere Pro.

The issue:

• The voice-over recording intermittently fails. It sometimes records audio normally, and other times, the recorded audio file has a duration of 0 seconds.

• This occurs regardless of the audio device used (including professional audio interfaces, webcam microphones, and USB microphones).

• The problem persists consistently in Premiere Pro versions higher than 24.

Troubleshooting performed:

• Reinstalled Premiere Pro completely.

• Tested various audio hardware including Steinberg UR22C audio interface, webcam microphone, and USB microphones.

• Changed USB connection methods (direct connection, USB hubs, etc.).

• Verified settings including sample rate (48000Hz), buffer size (512 samples), and audio latency.

Temporary solution:

• Downgrading Premiere Pro to version 24 completely resolves the issue, confirming it is a software-related problem within Premiere Pro itself, not hardware or external software.

Please address this issue urgently as it significantly disrupts workflow.

Thank you.

[Rach McIntire]

Hi @matee,

Thanks for your message. I'm so sorry to hear you're having issues recording VO. Please provide more info so we can try to reproduce the issue—specifically, steps to reproduce and your system setup.  Please see: How do I write a bug report?  I hope we can help you soon.  Sorry for the frustration, and thanks for reaching out.