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When I export using H.264 my pc freezes

Community Beginner ,
Jun 11, 2024 Jun 11, 2024

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So, I've been encountering this issue for like 1 month now.
My pc freezes when im exporting h.264 but when I export any MOV file its fine. My pc doesnt freeze.

I dont know, is it my PC or what.

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Computer configuration , Editing and playback , Performance or Stability

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correct answers 2 Pinned Replies

Adobe Employee , Jun 12, 2024 Jun 12, 2024

Hi @Chris346460134m5w - What version of Premiere are you working in?  Are you using the "file export" or the export panel?  What footage are you working with?

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Adobe Employee , Jun 12, 2024 Jun 12, 2024

Hello @Chris346460134m5w,

Please provide more information for the team so they can reproduce your error: How do I write a bug report?

 

Thanks,
Kevin

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Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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Hi @Chris346460134m5w - What version of Premiere are you working in?  Are you using the "file export" or the export panel?  What footage are you working with?

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Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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Hello @Chris346460134m5w,

Please provide more information for the team so they can reproduce your error: How do I write a bug report?

 

Thanks,
Kevin

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Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Hi, im currently using the latest Premiere Pro update, im actually using both PRO and Beta.
Im using both file export and export panel also tried using media encoder just to export my video.
Im working with MXF files.

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Can you go to your preferences under Media and uncheck the boxes that say Hardware Accelerated decoding and Hardware Accelerated encoding.  Let us know what happens when you try to export.  Thank you for your time in troubleshooting I understand how frustrating it is.  What Nvidia drivers are you on?

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