• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Windows 10 crashes when exporting video

New Here ,
Mar 14, 2023 Mar 14, 2023

Copy link to clipboard

Copied

My computer keeps crashing every time I try to export my file. I tried loading application logs, but they appear to be encoded or encrypted in a way that my text editors don't understand.

 

When I try to export h264 video formats to .mp4 file it crashes my computer (not just the app) consistently. I tried exporting to AVI one time and the quality is very low but the computer doesn't crash.

 

Can somebody please help me understand how to get support with this?

 

I'm running v23.2.0, which I installed for the first time today. It sure seems like Adobe Premier isn't going to work for me if it's incompatible with my computer so I'd really like to figure this out.

Bug Unresolved
TOPICS
Export , Performance or Stability

Views

66

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
New Here ,
Mar 14, 2023 Mar 14, 2023

Copy link to clipboard

Copied

LATEST

Ok, I don't know if it's coincidence or not, but I downgraded to 23.0 and it is working so far. If any developers need information for debugging or testing, I'm happy to provide more information

Votes

Translate

Translate

Report

Report