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ビデオドライバーはサポート対象外です。と出てしまいます。

New Here ,
Apr 24, 2025 Apr 24, 2025

 

ビデオドライバーはサポート対象外です。と出てしまいました。現在使用しているものはHPのprevilion 14-ew1008TUです。core ultra7、32GB、1TBのSSDみたいな感じです。どうすればいいのでしょうか。単純にスペック不足なのでしょうか。 

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Community Expert ,
Apr 24, 2025 Apr 24, 2025

Try updating or rolling back your graphics driver.

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New Here ,
Apr 24, 2025 Apr 24, 2025

しました

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New Here ,
Apr 24, 2025 Apr 24, 2025

[Start Settings ] を選択Windows Update > [Windows 更新プログラムの確認] を選択します。これでいいのであればしました

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Adobe Employee ,
Apr 24, 2025 Apr 24, 2025

Hi Clever_soldier1127,

We can get this checked. Could you please confirm the make & model of GPU on your system? Here's how to check the GPU details on Windows.

 

Thanks,

Sumeet 

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Community Expert ,
Apr 24, 2025 Apr 24, 2025
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Don't update the driver through Windows updates.
Update it either through HP or the graphics manufacturer's site.

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