Hi,
Sorry, there are many possible solutions), these include rebooting the computer, reinstalling the application, and killing any dynamic link processes in Task Manager or Activity Monitor (macOS). Reinstalling video drivers has also been mentioned.
If these things don't work, we could use more info from you to troubleshoot. You can fill out this template:
Use the template below to provide us with information:
- Issue - A short description of the problem.
- Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
- Operating system - Windows or macOS, and which version of those operating systems?
- System Info: CPU, GPU, RAM, HD:
- CPU
- GPU and Driver Version
- RAM
- Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).
- Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful.
- Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
- Steps to reproduce - Exact steps, in a numbered list, that reproduce the problem.
- Expected result - What should have happened after the last step?
- Actual result - What did happen after the previous step?
Optional but helpful: upload media, project files, screenshots, or screen recordings demonstrating the issue.
I can move this info to the bug report forum if reproducible steps can be given.
Thanks,
Kevin
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