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프리미어 프로 실행 오류(Premiere Pro Execution error)

New Here ,
Aug 08, 2022 Aug 08, 2022

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프리미어 프로 업데이트 후 실행하니 디스플레이 표면 초기화 실패(

Display Surface Initialization Failed Error)

라는 팝업창이 뜨고 실행이 되지 않습니다. 해결책이 있을까요?

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Error or problem

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi there!

Sorry about the error. Can you let us know your OS? Are you working on a double screen? If so, try disconnecting the other display and see if that helps.

 

Thanks,

Kartika

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New Here ,
Nov 23, 2022 Nov 23, 2022

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프리미어 프로 업데이트 후 실행하니 디스플레이 표면 초기화 실패(

Display Surface Initialization Failed Error)

라는 팝업창이 뜨고 실행이 되지 않습니다. 

only one screen! how to fix it?

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Adobe Employee ,
Nov 23, 2022 Nov 23, 2022

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Hi,

Sorry, there are many possible solutions), these include rebooting the computer, reinstalling the application, and killing any dynamic link processes in Task Manager or Activity Monitor (macOS). Reinstalling video drivers has also been mentioned.

 

If these things don't work, we could use more info from you to troubleshoot. You can fill out this template:

 

Use the template below to provide us with information: 

  • Issue - A short description of the problem. 
  • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
  • Operating system - Windows or macOS, and which version of those operating systems?
  • System Info: CPU, GPU, RAM, HD:
    • CPU
    • GPU and Driver Version
    • RAM
    • Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).
  • Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful. 
  • Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
  • Steps to reproduce - Exact steps, in a numbered list, that reproduce the problem.  
  • Expected result - What should have happened after the last step?
  • Actual result -  What did happen after the previous step? 

 

Optional but helpful: upload media, project files, screenshots, or screen recordings demonstrating the issue. 

 

I can move this info to the bug report forum if reproducible steps can be given.

 

Thanks,
Kevin

 

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