15.4.1 Crashing When Exporting

New Here ,
Sep 12, 2021 Sep 12, 2021

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Hi, everytime I try to export APP crashed right after it renders the file. Ive tried Harware and software and still. Ive unchecled hard encoding and decoding. I even tried to downgrade to the previous version and still crashes. Ive created a new project and imported the project i am trying to export but to no success.

 

MY pc specs are as follow.

OS Name Microsoft Windows 10 ProAsus Prime Z590-A

EVGA Geforce RTX 3060

Processor Intel(R) Core(TM) i7-10700KF CPU @ 3.80GHz, 3792 Mhz, 8 Core(s), 

Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 10.4 GB
Total Virtual Memory 28.5 GB

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Crash, Export

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Adobe Employee ,
Sep 12, 2021 Sep 12, 2021

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Edgard,

Sorry, sir. Any warning dialog boxes or a crash log you can attach? What kind of footage are you working with? Any effects used? In Sequence > Sequence Settings, what do they say? Has this ever happened before to you?-

 

Thanks,
Kevin

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New Here ,
Sep 12, 2021 Sep 12, 2021

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No dialog box, no explanation. I'm exporting 4k video. It did happened before with a different PC but and older build of APP , this PC is a new build. Everything works fine while editing. I do have a couple of plug-ins. Aejuice, Alex Audio Butler and Accusonos. But it's never happened with these plug-ins before.

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Did you receive my last message?

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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I'm having the same issue. Both Premiere Pro and Media Encoder crash on export.

 

I'm using Premiere Pro 15.4.1 on an 2019 iMac.

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New Here ,
Sep 13, 2021 Sep 13, 2021

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This is bad business. Ive been stuck and having this issue for the past weekend with no Adobe help. Im wondering if it's even worth to keep paying this monthly membership when this program is always having some type of issue.

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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Agreed. This is unfair to customers. 

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