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15.4 M1 Premiere Program Monitor freezes frequently as editing session goes by.

Explorer ,
Aug 20, 2021 Aug 20, 2021

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M1 Macbook brothers and sisters,

 

My Program Monitor freezes a lot in 15.4 M1 native version. Monitor freezes, but timeline still moves. Nothing I can do to play monitor, but quit and reopen PR. Do you have the same issue? Almost every editing session I encounter this issue.

 

TOPICS
Editing, Error or problem, Freeze or hang

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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What kind of footage? Have you done any troubleshooting like deleting media cache or deleting preferences? Let us know, outkasta.

 

Regards,
Kevin

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Explorer ,
Aug 20, 2021 Aug 20, 2021

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Hi Kevin,

 

They are A7M3 HLG2 footages. I haven't done that. How do I delete media cache or preferences? For my intel Mac, I never encounter this issue, not to mention this frequently. So I don't really know the methods you mentioned. 

 

I feel like it's a M1 kind of thing, because I never have my program freezes while timeline can still be played. So I report it here.

 

 

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Explorer ,
Aug 20, 2021 Aug 20, 2021

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*never have my program monitor freeazes while timel;ine can sitll be played.

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hi @outkasta , 

Can you please share any media file which is causing the issue ? (and possibly screen recording of the issue)

We would check at our end and revert back with details.

 

Thanks,

Mayjain

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