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2025 Update crashing constantly

Community Beginner ,
Dec 05, 2024 Dec 05, 2024

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My 2025 update is crashing constantly - even just using the file browser to save to a new folder. It seems to hate saving and then crashes periodically when trying to simply save. 

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correct answers 1 Pinned Reply

Adobe Employee , Dec 05, 2024 Dec 05, 2024

Hi @KirstyMalcolm ,

Welcome to the Premiere Pro forums! To better help you on this issue, we need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thank you

Ian

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Community Expert ,
Dec 05, 2024 Dec 05, 2024

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Adobe Employee ,
Dec 05, 2024 Dec 05, 2024

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Hi @KirstyMalcolm ,

Welcome to the Premiere Pro forums! To better help you on this issue, we need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thank you

Ian

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Community Beginner ,
Dec 06, 2024 Dec 06, 2024

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Looks like we've found the culprit - it was randomly 'Aspira connect' a VPN I had installed that was apparently interferring with the finder acess. Very strange!

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Community Beginner ,
Dec 06, 2024 Dec 06, 2024

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Ps to fix it I uninstalled the VPN and it appears to be working now. 

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