3rd party proxies displaying half size

[Hamish5DC2]

I edit episodes for TV series. Usually, I am given a drive with only proxies (no full res media) and timelines with synced audio and video for each shoot day. Recently, when I try to open the shoot day projects and link the clips to the proxies, they display small on my timeline. (Or, in some cases, some footage displays small and others full size - and then, upon re-opening the project, they display differently again.)

I have tried unchecking the 'preserve interpret footage settings' box on the dialogue box at opening, as well as other combinations of settings. I've tried offlining and relinking the proxies.

It's usually a 4K sequence with 720 proxies. They're a mix of GoPro, DJI, Sony A7S and FS7.

In some cases the proxies were created on a mac, and I'm working on a PC (Windows 10). This problem has happened in both 2023 and 2024 versions of Premiere.

I re-installed Premiere without importing my previous settings and preferences, too.

Also updated my graphics driver.

My computer is now about... 6 years old. 

Has this happened to anyone else? What kind of setting might I have wrong here?

[Kevin-Monahan]

Hi @Hamish5DC2,

I read about your issue with interest. It's an odd problem. Could it be one of the issues listed on the Known Issues knowledge-base document here? https://helpx.adobe.com/premiere-pro/kb/known-issues.html.

Proxies created with the default Custom resolution of 1280x720 selected are instead created at half resolution.

To make 1280x720 proxies, set the width and height fields to any other value and then back to 1280x720. After doing this once, all future proxy creation should work as expected.

Let me know.

Thanks,
Kevin