4k Full Screen - Image Cropped/Zoomed?

[Eleonora89]

I just got this brand new 4k Monitor Link for Reference and I'm editing 3840 x 2160 footage. When I press Control ~ to go into full screen playback mode, the image I'm seeing is only about 25% or so of the actual frame.

Here is the full frame:

Here is what happens when I press full screen:

Any ideas?

[excited_Genie16B8]

Unfortunately, no.  My own 4K media fills the monitor properly.  (Though mine is only a 1440p monitor.)

[Jeff Bellune]

Are you editing in a sequence that matches your source footage?

[Rameez_Khan]

Hi Eleonora89,

Did you figure it out?

Let us know if you need further assistance?

Best,

Rameez

[Cristian Serrano]

Hi! I've had about the same problem =P Turns out sometimes Premiere doesn't play nice with the Windows scaling. I work with a QHD+ and when I have it at 175% scaling, it only shows the top left corner at around 125% zoom (in fullscreen). Putting the scaling back to 150% fixed the issue.
Hope it helps someone reading this. Cheers! =P

[Ritz5E99]

I have the same problem and I'm new to Adobe, so I don't know what that solution really means. Can anyone simplify that?

[Richard van den Boogaard]

If you right-click on your desktop and choose screen settings, you can adjust the scale and layout properties. Apparently, playing with these variables solves the issue.

[Ritz5E99]

Thank you Richard. That helped a lot!

[Silverfox39]

I have the same problem.  Any solutions? 

[Sumeet Kumar Choubey]

Hi Eleonora89,

Please let us know if the steps provided by Cristian helped in resolving your issue or not?

Regards,

Sumeet

[wawa_xxiv]

If you're experiencing this issue and have multiple monitors with different resolutions, try setting your 4K display as the primary monitor in Windows settings. Then, restart Premiere Pro to see if it resolves the problem.