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4k Full Screen - Image Cropped/Zoomed?

New Here ,
Jan 23, 2017 Jan 23, 2017

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I just got this brand new 4k Monitor Link for Reference and I'm editing 3840 x 2160 footage. When I press Control ~ to go into full screen playback mode, the image I'm seeing is only about 25% or so of the actual frame.

Here is the full frame:

01.png

Here is what happens when I press full screen:

02.png

Any ideas?

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LEGEND ,
Jan 24, 2017 Jan 24, 2017

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Unfortunately, no.  My own 4K media fills the monitor properly.  (Though mine is only a 1440p monitor.)

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LEGEND ,
Jan 28, 2017 Jan 28, 2017

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Are you editing in a sequence that matches your source footage?

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Feb 28, 2017 Feb 28, 2017

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Hi Eleonora89,

Did you figure it out?

Let us know if you need further assistance?

Best,

Rameez

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New Here ,
Aug 23, 2017 Aug 23, 2017

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Hi! I've had about the same problem =P Turns out sometimes Premiere doesn't play nice with the Windows scaling. I work with a QHD+ and when I have it at 175% scaling, it only shows the top left corner at around 125% zoom (in fullscreen). Putting the scaling back to 150% fixed the issue.
Hope it helps someone reading this. Cheers! =P

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New Here ,
Mar 08, 2021 Mar 08, 2021

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I have the same problem and I'm new to Adobe, so I don't know what that solution really means. Can anyone simplify that?

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Community Expert ,
Mar 09, 2021 Mar 09, 2021

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If you right-click on your desktop and choose screen settings, you can adjust the scale and layout properties. Apparently, playing with these variables solves the issue.

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Thank you Richard. That helped a lot!

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New Here ,
Sep 11, 2018 Sep 11, 2018

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I have the same problem.  Any solutions? 

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Adobe Employee ,
Nov 06, 2018 Nov 06, 2018

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Hi Eleonora89,

Please let us know if the steps provided by Cristian helped in resolving your issue or not?

Regards,

Sumeet

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New Here ,
Oct 25, 2024 Oct 25, 2024

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If you're experiencing this issue and have multiple monitors with different resolutions, try setting your 4K display as the primary monitor in Windows settings. Then, restart Premiere Pro to see if it resolves the problem.

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