A low-level exception occurred in: Adobe Player (Player:76)

[asylvest]

I run a PC with an i7-4xx processor @ 3.60 GHz and 16GB RAM. My graphics card is a Radeon R9 200 with 4GB of GDRR5 memory.

Everything worked fine until I downloaded Premiere Pro 14.1. 

Premiere Pro began to throw obscure playback errors during editing and I suspected the Mercury Playback Engine. For example, if I select GPU Acceleration for video rendering and playback (my normal setting), I immediately get "A low-level exception occurred in: Adobe Player (Player:76). 

MP4s on my timelines disappear and gold Media Pending blocks appear in the Program Panel instead. When I trim something on the timeline, the error says: "A low-level exception occurred in: Mercury Playback Engine GPU Acceleration (OpenCL)(Accelerated Renderer:2).

If I select the other option for video rendering and playback—Mercury Playback Engine Software Only—the MP4s on the timeline reappear and I can trim them, but it takes forever to export a one-hour MP4.

Any help will be much appreciated.

Any

[hans-georgt78442163 · Accepted solution]

I had the same problem and I suspected a third party visual effect that I had downloaded. The provider of the effect sent me this message, saying this is the official Adobe-answer.

[Vladislava36201936ootl]

Hello!

I did what the tip advised and I'm still getting the error warning. 😞

I was working normally and it started appearing suddenly, without me touching any configuration.

Any advice on this?