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A low-level exception occurred in: Importer MPEG (importer:39)

Community Beginner ,
Sep 19, 2018 Sep 19, 2018

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When I go to edit a video and I'm working on the project on my desktop I have no issues but when I go to use my laptop and I open the same project I get maybe half the files that are fine and the other half that get the error above.  The laptop is brand new running an i8750H, 32gb ram, 1070 graphics card.  The desktop has an i7700, 16 gb ram, and a 1080 for a graphics card. 

I know I can go and change the file names to .MT2S and the place it in the timeline and it is fine but I'm wasting a lot of my time doing that.

To me this needs to be addressed because otherwise I'm just wasting a lot of my time.  I am on the newest version of Premiere 12.1.2 as of 9-19-18.

Any help would be appreciated.

Thank you

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Enthusiast ,
Sep 19, 2018 Sep 19, 2018

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Hi.

I recommend you try this

Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires restart), o (12.1.2) Enable hardware accelerated decoding.

Restart Premiere.

If you still have problems with some files, close Premiere and proceed to delete the cache folders; note the link for the instructions:

https://forums.adobe.com/thread/2152942

Start Premiere and re-import the file.

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Community Beginner ,
Sep 23, 2018 Sep 23, 2018

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Ok, so it still isn't working,  On the upside since I created proxies they work and I'm able to edit the footage but not export it to the quality it should be.  Last night I started another project but the files are 1080, I didn't have any errors thrown when I was importing any files.  So could this be an issue with high-resolution video? I'm not sure why that would make a difference but. idk

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Enthusiast ,
Sep 23, 2018 Sep 23, 2018

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The solution to this message "A low-level exception occurred in: Importer MPEG (importer: 39)", is the one of my previous post, but, when it comes to MP4 or MOV.

The strange thing about this post is because it's M2TS, generally these are 1080, and this is a 4k file error or higher.

Another strange thing is that by default Premiere 12.1.2 has the Intel decoding for the MTS files disabled.

I'll have to keep investigating.

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Community Beginner ,
Sep 25, 2018 Sep 25, 2018

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Yeah, idk.  It is just weird I'm getting this error.  I generally shoot in 4096 x 2160 17:9. 

Also, you would think of it is importing just fine on one computer it would do the same on another computer. 


Thank you for trying to help, I appreciate it!

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New Here ,
Sep 29, 2018 Sep 29, 2018

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Community Beginner ,
Oct 01, 2018 Oct 01, 2018

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Are you using a laptop or Desktop?  What are the specs?  What resolutions are you shooting at as well?  My issue is with 4k video.  It really stinks that it's doing this. 

Something you can do till whatever this issue is fixed and this sucks doing this but make a duplicate file and change the file to a .M2TS file and you should be able to work with it in premiere then. 

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New Here ,
May 23, 2019 May 23, 2019

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This method successfully work on my problem. Thanks !

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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please check your memory allocated to Premier ! i got the same problem by making a mistake by availing much more memory to other applications when i return the mazimum 10GB Memory to Premior pro it worked 

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Explorer ,
Feb 14, 2021 Feb 14, 2021

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Love finding 2-5 year olf forum posts and still experiencing the same crap. 

ginnjoose_0-1613365053390.png

ALL these files still reside right where they were during import. Suddenly, they're "missing". Can't locate, link, or even manually bring them back into my project. Good times. 

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Explorer ,
Feb 15, 2021 Feb 15, 2021

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Fun few hours. So far, I've completely wiped my Nvidia drivers with DDU and re-installed the latest, uninstalled and reinstalled premiere, renamed the root level folder where all my media is located and then manually relinked everything. Eventually, I got dozens of clips relinked and re-rendered .... then, IT HAPPENED again. 

So I repeated the above.....re-linked. 

New error. 

Good times. 

 

ginnjoose_0-1613376886523.png

 

 

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Explorer ,
Feb 15, 2021 Feb 15, 2021

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File: *LITERALLY exists* 

Premiere:  "..." 

 

ginnjoose_0-1613386699403.png

 

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Explorer ,
Feb 15, 2021 Feb 15, 2021

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Just updated my BIOS and AMD chipset drivers, looking even better now! 

ginnjoose_0-1613390211800.png

 

It's worth noting that every time I flush the media cache and try to reload a project Premiere will FREAK out and say I'm using TOO much ram. It ends up consuming ~30 GB of my 31ish available RAM and everything freezes. It's GREAT!

 

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Explorer ,
Feb 15, 2021 Feb 15, 2021

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ginnjoose_0-1613390395595.png

 

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Yeah same this is so dumb....

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New Here ,
Jul 01, 2021 Jul 01, 2021

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LATEST

Hi, been coming across the same exact problem, premiere pro is using like 90% of my RAM and I'm getting the same error when trying to edit. Did you find a solution to this yet? 

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