A low level exception occurred in: ImporterMPEG (importer:81)

[XperStudios]

I was working on a project when an error message with the title name appeard. This happened when i reopened Premiere Pro.

Things i did before this:

I used some cool glitch preset transitions in my project before all of this happened. The transitions used some VR glitch effects and required GPU acceleration.

I was deleting some stuff when i came across the Premiere Pro Video Previews folder which was 8Gb, so i decided to delete the files inside the folder. I thought that maybe if i render previews afterwards then they'll go to that folder again, and when i didn't need them then i could just delete them and create new ones (i assume this has something to do with the issue).

When i encountered the issue:

I opened Premiere Pro, and scrub through the timeline when suddenly an error logged with the name of the title and the preview window froze. I could move through the timeline but can't see what i was doing.

The video would start with a black screen and a rise sound effect so i moved the cursor there and then the preview window updated and turned black, but then when i hit play it would stay black.

For a bit more context i used stock footage with 4K resolution while the Sequence settings were:

Resolution: 2048 x 1080 (IMAX 2K)

Color space: Rec 2100

Preview file format: Apple ProRes 422

After the issue occurred i tried troubleshooting and changed my sequence settings to these:

Resolution: (Same)

Color space: Rec 709

Preview file format: I-Frame Only MPEG

Things i noticed:

I saw that the preview window wouldn't freeze until i reached the transitions and play normally when there were no effects. Also i think that was the reason that when i opened the project for the first time when i encountered this issue, the preview window was frozen, because i left the cursor on the transition. But even then Premiere said: "Your system is running low on memory. Please save and proced carefully" (i have to say that my 32 Gb of RAM were not close to being full and my SSD was fine on space too).

Please help me and thank you before hand 🙂

[Kevin-Monahan]

Hi @XperStudios,

Thanks for the message. Are you still having this issue, or was this an issue with this specific project? The team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin