Abro premiere pro y este se queda en la pantalla de inicio

[Jirlanda]

Premiere se queda congelado aqui en esta pantalla:

(He tratado de borrar el cache, restablecer preferencias, instalar nuevamente los drivers de Studio de NVIDIA, instale el Adobe Cleaner Tool eliminando Premiere y volviendolo a instalar y tampoco ha funcionado, cambie de version, he tratado de hablar con un asistente pero todavia no he logrado hacerlo).

Cabe recalcar que me pasa exactamente lo mismo con After Effects, pero con programas de edicion de imagen, no sucede.  Ademas algo IMPORTANTE, es que he descargado estos programas en otra PC bastante mala y lo ha ejecutado normalmente (Es decir, probablemente sea mi PC). (Si necesitan informacion de mi PC se las paso, esta en otra publicacion intentando resolver este problema).

Luego de abrir el informe de errores me encontre con un archivo DMP.

Al abrir el error de archivo DMP aparece esto:

Hora est ndar de Argentina Hora de verano de Argentina Windows NT 10.0.17763.5830 crashpad.amd64,0.8.0,win VmgS VmgS 16-52-30-126.log NewWorldewWorld ession_sequence 51oS 51oS nvironment":"Pro":"Production"}} sentry-http WinAsyncFileReader Async Read Thread dvascripting::Engine dvascripting::Engine3P intra-op-0 intra-op-1 intra-op-2 intra-op-3 intra-op-4 inter-op-0 inter-op-1 inter-op-2 inter-op-3 inter-op-4 AR::AudioPrefetch ForceQuitDetector D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe RSDSik# D:\releases\dva\build\mb\msvs_win32\Release\x64\build\dva_mp\PremierePro\PremierePro\Adobe Premiere Pro.pdb C:\Windows\SYSTEM32\ntdll.dll RSDSz] C:\Program Files\AVG\Antivirus\aswhook.dll C:\BUILD\work\e0dd96435fde7cb0\COMPILEIDP\Release_Unicode_NTDLL-x64-nxqpvvy\bin\Release_Unicode_NTDLL_vs143\x64\aswhook.pdb C:\Windows\System32\KERNEL32.DLL kernel32.pdb C:\Windows\System32\KERNELBASE.dll kernelbase.pdb C:\Windows\System32\SHLWAPI.dll RSDS4 shlwapi.pdb C:\Windows\System32\msvcrt.dll msvcrt.pdb C:\Windows\System32\combase.dll RSDS combase.pdb C:\Windows\System32\ucrtbase.dll ucrtbase.pdb C:\Windows\System32\RPCRT4.dll rpcrt4.pdb C:\Windows\System32\bcryptPrimitives.dll bcryptprimitives.pdb C:\Windows\System32\GDI32.dll RSDS C:\Windows\System32\gdi32full.dll RSDS gdi32full.pdb C:\Windows\System32\msvcp_win.dll RSDS msvcp_win.pdb C:\Windows\System32\USER32.dll user32.pdb C:\Windows\System32\win32u.dll win32u.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PRM.dll D:\releases\dva\build\mb\msvs_win32\Release\x64\build\MediaCore\PRM\PRM\PRM.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\VCRUNTIME140.dll RSDSc d:\agent\_work\2\s\\binaries\amd64ret\bin\amd64\\vcruntime140.amd64.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\VCRUNTIME140_1.dll RSDSd d:\agent\_work\2\s\\binaries\amd64ret\bin\amd64\\vcruntime140_1.amd64.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MSVCP140.dll d:\agent\_work\2\s\\binaries\amd64ret\bin\amd64\\msvcp140.amd64.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\dvacore.dll D:\releases\dva\build\mb\msvs_win32\Release\x64\build\Drover\dvacore\dvacore\dvacore.pdb C:\Windows\System32\ADVAPI32.dll advapi32.pdb C:\Windows\System32\sechost.dll RSDS sechost.pdb C:\Windows\System32\bcrypt.dll bcrypt.pdb C:\Windows\System32\SHELL32.dll RSDSb shell32.pdb C:\Windows\System32\cfgmgr32.dll cfgmgr32.pdb C:\Windows\System32\shcore.dll shcore.pdb C:\Windows\System32\windows.storage.dll RSDS Windows.Storage.pdb C:\Windows\System32\profapi.dll RSDSs profapi.pdb C:\Windows\System32\powrprof.dll powrprof.pdb C:\Windows\System32\kernel.appcore.dll Kernel.Appcore.pdb C:\Windows\System32\cryptsp.dll RSDSKz cryptsp.pdb C:\Windows\System32\ole32.dll RSDS C:\Windows\System32\OLEAUT32.dll oleaut32.pdb C:\Windows\System32\SETUPAPI.dll setupapi.pdb C:\Windows\System32\WS2_32.dll ws2_32.pdb C:\Windows\SYSTEM32\dbghelp.dll RSDSi dbghelp.pdb C:\Windows\SYSTEM32\VERSION.dll RSDS version.pdb C:\Windows\SYSTEM32\MPR.dll RSDS Tz2cZD mpr.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\libzip.dll RSDS D:\releases\dva\build\mb\msvs_win32\Release\x64\build\libzip\libzip\libzip\libzip.pdb C:\Windows\SYSTEM32\dbgcore.DLL RSDSF dbgcore.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\Frontend.dll RSDS

D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\aedisplay.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\drawbotagm.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\JP2KLib.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\GPUKernels.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\dvaplayer.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\aelib.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AdobePIE.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\tbbmalloc.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AdobePDFL.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AXEDOMCore.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\tbb12.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\LIBEAY32.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerInfo.DLL C:\Windows\SYSTEM32\WindowsCodecs.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MLAnalyzerHost.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\boost_serialization.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AdobePDFSettings.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AXE8SharedExpat.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AIDE.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PREF.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PF.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PLUG.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\SLU.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PIN.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PREM.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\RG.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MSK.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MC.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\LIST.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\VAL.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\FILE.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\BEZ.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\OM.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\SND.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\BEE.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\P.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\TDL.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\U.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\FLT.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\FLO.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MEE.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\TXT.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MPS.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PR.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\COR.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\TDB.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\FRP.dll C:\Windows\SYSTEM32\iertutil.dllC:\Windows\SYSTEM32\srvcli.dll C:\Windows\SYSTEM32\urlmon.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerColor.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerCSXS.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerTools.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\frameiodvaui.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\frameiosdk.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerSourceMonitor.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerHistory.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerEvents.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerMarkerList.DLLD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\essentialsoundui.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerEffects.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerGetProperties.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerScopes.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerTimeline.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerAudioMixer.DLLD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerProperties.DLLD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerTimecode.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerProject.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerGraphics.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerMediaBrowser.DLL C:\Windows\SYSTEM32\dhcpcsvc.DLLC:\Windows\System32\clbcatq.dll C:\Windows\SYSTEM32\WINNSI.DLL C:\Windows\System32\Windows.Web.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerMetadataEditor.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerEssentialSound.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerAudioClipMixer.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\TeamProjectsLocalClient.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerSharedProjects.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerAudioMiniMixer.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\dvasystemcompatibilityreport.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerEffectControls.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerProgramMonitor.DLL C:\Windows\System32\NSI.dll C:\Windows\system32\wbem\wbemprox.dll C:\Program Files\Bonjour\mdnsNSP.dll C:\Windows\SYSTEM32\mskeyprotect.dll C:\Windows\System32\fwpuclnt.dllC:\Windows\SYSTEM32\DNSAPI.dll C:\Windows\system32\ntmarta.dll C:\Windows\system32\schannel.DLLC:\Windows\SYSTEM32\ncrypt.dll C:\Windows\system32\ncryptsslp.dll C:\Windows\SYSTEM32\NTASN1.dll C:\Windows\System32\rasadhlp.dllC:\Windows\SYSTEM32\webio.dll C:\Windows\SYSTEM32\wbemcomn.dllC:\Windows\system32\rsaenh.dll C:\Windows\System32\imagehlp.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AdobePIP.dll C:\Windows\system32\wbem\fastprox.dll C:\Windows\SYSTEM32\gpapi.dll C:\Windows\System32\cryptnet.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\ C:\Windows\SYSTEM32\DEVOBJ.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\DirectML.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\onnxruntime.dll C:\Windows\System32\msxml3.dll C:\Windows\System32\MSCTF.dll C:\Windows\SYSTEM32\wldp.dll C:\Windows\SYSTEM32\nvcuda.dll C:\Windows\system32\DriverStore\FileRepository\nvmdsig.inf_amd64_eed7905c74f2d7e6\nvcuda64.dll C:\Windows\SYSTEM32\drvstore.dllC:\Windows\SYSTEM32\nvapi64.dll =C:=C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC\Illustrator 2024 =D:=D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024 ALLUSERSPROFILE=C:\ProgramData APPDATA=C:\Users\Maxi\AppData\Roaming CommonProgramFiles=C:\Program Files\Common Files CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files CommonProgramW6432=C:\Program Files\Common Files COMPUTERNAME=DESKTOP-NJQE1ML ComSpec=C:\Windows\system32\cmd.exe DriverData=C:\Windows\System32\Drivers\DriverData FONTCONFIG_FILE=C:\Windows\fonts.conf FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer FPS_BROWSER_USER_PROFILE_STRING=Default HOMEDRIVE=C: HOMEPATH=\Users\Maxi INTEL_DEV_REDIST=C:\Program Files (x86)\Common Files\Intel\Shared Libraries\ JAVA_HOME=C:\Program Files\BellSoft\LibericaJDK-8-Full\ LOCALAPPDATA=C:\Users\Maxi\AppData\Local LOGONSERVER=\\DESKTOP-NJQE1ML MIC_LD_LIBRARY_PATH=C:\Program Files (x86)\Common Files\Intel\Shared Libraries\compiler\lib\mic NUMBER_OF_PROCESSORS=8 OS=Windows_NT Path=D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\;C:\Program Files (x86)\Common Files\Intel\Shared Libraries\redist\intel64\compiler;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files\BellSoft\LibericaJDK-8-Full\bin\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;c:\Program Files (x86)\Acustica\Framework\;c:\Program Files\Acustica\Framework\;C:\Users\Maxi\AppData\Local\Microsoft\WindowsApps; PROCESSOR_ARCHITECTURE=AMD64 PROCESSOR_IDENTIFIER=AMD64 Family 23 Model 24 Stepping 1, AuthenticAMD PROCESSOR_LEVEL=23 PROCESSOR_REVISION=1801 ProgramData=C:\ProgramData ProgramFiles=C:\Program Files ProgramFiles(x86)=C:\Program Files (x86) ProgramW6432=C:\Program Files PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules PUBLIC=C:\Users\Public SESSIONNAME=Console SystemDrive=C: SystemRoot=C:\Windows TEMP=C:\Users\Maxi\AppData\Local\Temp TMP=C:\Users\Maxi\AppData\Local\Temp USERDOMAIN=DESKTOP-NJQE1ML USERDOMAIN_ROAMINGPROFILE=DESKTOP-NJQE1ML USERNAME=Maxi USERPROFILE=C:\Users\Maxi VBOX_HWVIRTEX_IGNORE_SVM_IN_USE=1 windir=C:\Windows

Si me podrian ayudar con esto se los agradezco. Espero alguna respuesta.

[Kevin-Monahan]

Hello @Jirlanda,

Thanks for your bug report. I think the team may need more info from you. See: How do I write a bug report?

Your crashes might be Windows-related. You might try updating Windows runtime. https://www.microsoft.com/en-us/download/details.aspx?id=48234. That can solve .dll issues like this.

Can you try it and report back?

Thanks,
Kevin

[Jirlanda]

Gracias por la respuesta

He descargado y ejecutado lo que me sugeriste pero no funciono

Yo ya tengo windows 10 instalado

Alguna otra sugerencia?

Gracias

[Kevin-Monahan]

Hi @Jirlanda,

Thanks for the response. I will ask the product team to respond to your crash report. I hope to find out what's going on as soon as possible. I hope you can be patient while I investigate this weird problem, my friend. Take Care.

Cheers,
Kevin

[ricardof28989045]

Boa tarde, pessoal! 

Também estou com o mesmo problema. After e Premiere simplesmente não abrem. Outros aplicativos como o Illustrator e Photoshop abrem normalmente. Alguma solução? Já enviei diversos relatórios.

[Kevin-Monahan]

Hi @Jirlanda, and @ricardof28989045,

Can you each attach a .dmp file? It will probably be in the following location:
C:\Users\myusername\AppData\Local\Temp\Adobe\Premiere Pro\24.0\SentryIO-db\reports

Let me know.

Thanks,
Kevin

[Kevin-Monahan]

Hello @Jirlanda,

An engineer asked, "Do they have AV software installed (aswhook.dll)? We have seen many instances of such software causing problems."

Please check and get back to us. If you have the software installed, remove it, and report back with the results.

Thanks,
Kevin

[Jirlanda]

I'm sorry but I get "The file type (.dmp) is not supported"
Could I pass it on to you somewhere else?
but here you have the file but in text: (I have to do it with a converter because it won't let me send it)

Hora est ndar de Argentina Hora de verano de Argentina Windows NT 10.0.17763.5936 crashpad.amd64,0.8.0,win 16-05-28-818.log ession_sequence NewWorldewWorld sentry-http WinAsyncFileReader Async Read Thread dvascripting::Engine dvascripting::Engine3P intra-op-0 intra-op-1 intra-op-2 intra-op-3 intra-op-4 inter-op-0 inter-op-1 inter-op-2 inter-op-3 inter-op-4 AR::AudioPrefetch ForceQuitDetector D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe RSDSik# D:\releases\dva\build\mb\msvs_win32\Release\x64\build\dva_mp\PremierePro\PremierePro\Adobe Premiere Pro.pdb C:\Windows\SYSTEM32\ntdll.dll RSDSra| C:\Program Files\AVG\Antivirus\aswhook.dll C:\BUILD\work\e0dd96435fde7cb0\COMPILEIDP\Release_Unicode_NTDLL-x64-nxqpvvy\bin\Release_Unicode_NTDLL_vs143\x64\aswhook.pdb C:\Windows\System32\KERNEL32.DLL kernel32.pdb C:\Windows\System32\KERNELBASE.dll kernelbase.pdb C:\Windows\System32\SHLWAPI.dll RSDS4 shlwapi.pdb C:\Windows\System32\msvcrt.dll msvcrt.pdb C:\Windows\System32\combase.dll RSDST combase.pdb C:\Windows\System32\ucrtbase.dll ucrtbase.pdb C:\Windows\System32\RPCRT4.dll rpcrt4.pdb C:\Windows\System32\bcryptPrimitives.dll bcryptprimitives.pdb C:\Windows\System32\GDI32.dll RSDS C:\Windows\System32\gdi32full.dll RSDS gdi32full.pdb C:\Windows\System32\msvcp_win.dll RSDS msvcp_win.pdb C:\Windows\System32\USER32.dll user32.pdb C:\Windows\System32\win32u.dll win32u.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MSVCP140.dll d:\agent\_work\2\s\\binaries\amd64ret\bin\amd64\\msvcp140.amd64.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PRM.dll D:\releases\dva\build\mb\msvs_win32\Release\x64\build\MediaCore\PRM\PRM\PRM.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\VCRUNTIME140_1.dll RSDSd d:\agent\_work\2\s\\binaries\amd64ret\bin\amd64\\vcruntime140_1.amd64.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\VCRUNTIME140.dll RSDSc d:\agent\_work\2\s\\binaries\amd64ret\bin\amd64\\vcruntime140.amd64.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\Frontend.dll RSDS D:\releases\dva\build\mb\msvs_win32\Release\x64\build\dva_mp\Frontend\Frontend\Frontend.pdb C:\Windows\System32\ADVAPI32.dll advapi32.pdb C:\Windows\System32\sechost.dll RSDS sechost.pdb C:\Windows\System32\bcrypt.dll bcrypt.pdb C:\Windows\System32\SHELL32.dll RSDSAf shell32.pdb C:\Windows\System32\cfgmgr32.dll cfgmgr32.pdb C:\Windows\System32\shcore.dll shcore.pdb C:\Windows\System32\windows.storage.dll RSDST Windows.Storage.pdb C:\Windows\System32\profapi.dll RSDSs profapi.pdb C:\Windows\System32\powrprof.dll powrprof.pdb C:\Windows\System32\kernel.appcore.dll Kernel.Appcore.pdb C:\Windows\System32\cryptsp.dll RSDSKz cryptsp.pdb C:\Windows\System32\ole32.dll RSDS C:\Windows\System32\OLEAUT32.dll oleaut32.pdb C:\Windows\System32\WS2_32.dll ws2_32.pdb C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.5936_none_0f5b53e1adde9481\gdiplus.dll RSDS gdiplus.pdb C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.5936_none_de7060fc534c1ab3\COMCTL32.dll comctl32.pdb C:\Windows\System32\WINTRUST.dll wintrust.pdb C:\Windows\System32\MSASN1.dll msasn1.pdb C:\Windows\System32\CRYPT32.dll RSDSPrf crypt32.pdb D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AudioSupport.dll


D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\FILE.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MEE.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PIN.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MSK.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\OM.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\PREM.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\RG.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\MPS.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AIDE.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\FRP.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\SLU.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerColor.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerCSXS.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerProperties.DLLD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerGraphics.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerHistory.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerScopes.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerAudioMixer.DLLD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerMediaBrowser.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerEffects.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerGetProperties.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerEvents.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerMarkerList.DLLD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerProject.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerSourceMonitor.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerTimecode.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerTimeline.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\essentialsoundui.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\GPUAnalytics.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\dvauxpui.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\dvadunamis.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AdobePIP.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerInfo.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\atl_audio.DLLC:\Program Files\Bonjour\mdnsNSP.dll C:\Windows\SYSTEM32\mskeyprotect.dll C:\Windows\system32\wbem\wbemsvc.dll C:\Windows\system32\wbem\wbemprox.dll C:\Windows\system32\wbem\fastprox.dll C:\Windows\SYSTEM32\nvEncodeAPI64.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerAudioClipMixer.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerEffectControls.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerEssentialSound.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\dvasystemcompatibilityreport.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerSharedProjects.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerMetadataEditor.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\TeamProjectsLocalClient.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerAudioMiniMixer.DLL D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\HandlerProgramMonitor.DLL C:\Windows\SYSTEM32\dhcpcsvc.DLLC:\Windows\SYSTEM32\webio.dll C:\Windows\SYSTEM32\dhcpcsvc6.DLL C:\Windows\SYSTEM32\WINNSI.DLL C:\Windows\system32\ntmarta.dll C:\Windows\System32\clbcatq.dll C:\Windows\System32\Windows.Web.dll C:\Windows\System32\NSI.dll C:\Windows\System32\rasadhlp.dllC:\Windows\SYSTEM32\DNSAPI.dll C:\Windows\System32\fwpuclnt.dllC:\Windows\system32\schannel.DLLC:\Windows\SYSTEM32\ncrypt.dll C:\Windows\system32\ncryptsslp.dll C:\Windows\SYSTEM32\NTASN1.dll C:\Windows\SYSTEM32\wbemcomn.dllC:\Windows\system32\rsaenh.dll C:\Windows\System32\imagehlp.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\ C:\Windows\SYSTEM32\gpapi.dll C:\Windows\System32\cryptnet.dllC:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_eed7905c74f2d7e6\nvdxgdmal64.dll C:\Windows\system32\DriverStore\FileRepository\nvmdsig.inf_amd64_eed7905c74f2d7e6\nvcuda64.dll C:\Windows\System32\MSCTF.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\mc_dec_aac.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\mc_enc_mp2v.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\mc_enc_mpa.dll C:\Windows\SYSTEM32\wintypes.dllC:\Windows\SYSTEM32\WSOCK32.dll C:\Windows\System32\msxml3.dll C:\Windows\SYSTEM32\DEVOBJ.dll C:\Windows\SYSTEM32\midimap.dll C:\Windows\system32\dsound.dll C:\Windows\SYSTEM32\msacm32.drv C:\Windows\SYSTEM32\wdmaud.drv C:\Windows\SYSTEM32\resourcepolicyclient.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\DirectML.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\onnxruntime.dll D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\mc_enc_dv.dllD:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\pthreadVC.dll`5 D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024\AVCIntraEncoder.dll C:\Windows\SYSTEM32\nvcuda.dll C:\Windows\SYSTEM32\wldp.dll C:\Windows\SYSTEM32\drvstore.dllC:\Windows\SYSTEM32\nvapi64.dll C:\Windows\SYSTEM32\ksuser.dll =C:=C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC\Illustrator 2024 =D:=D:\ADOBE PROGRAMAS\Adobe Premiere Pro 2024 ALLUSERSPROFILE=C:\ProgramData APPDATA=C:\Users\Maxi\AppData\Roaming CommonProgramFiles=C:\Program Files\Common Files CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files CommonProgramW6432=C:\Program Files\Common Files COMPUTERNAME=DESKTOP-NJQE1ML ComSpec=C:\Windows\system32\cmd.exe DriverData=C:\Windows\System32\Drivers\DriverData FONTCONFIG_FILE=C:\Windows\fonts.conf FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer FPS_BROWSER_USER_PROFILE_STRING=Default HOMEDRIVE=C: HOMEPATH=\Users\Maxi INTEL_DEV_REDIST=C:\Program Files (x86)\Common Files\Intel\Shared Libraries\ JAVA_HOME=C:\Program Files\BellSoft\LibericaJDK-8-Full\ LOCALAPPDATA=C:\Users\Maxi\AppData\Local LOGONSERVER=\\DESKTOP-NJQE1ML MIC_LD_LIBRARY_PATH=C:\Program Files (x86)\Common Files\Intel\Shared Libraries\compiler\lib\mic NUMBER_OF_PROCESSORS=8 OS=Windows_NT Path=C:\Program Files (x86)\Common Files\Intel\Shared Libraries\redist\intel64\compiler;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files\BellSoft\LibericaJDK-8-Full\bin\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;c:\Program Files (x86)\Acustica\Framework\;c:\Program Files\Acustica\Framework\;C:\Users\Maxi\AppData\Local\Microsoft\WindowsApps; PROCESSOR_ARCHITECTURE=AMD64 PROCESSOR_IDENTIFIER=AMD64 Family 23 Model 24 Stepping 1, AuthenticAMD PROCESSOR_LEVEL=23 PROCESSOR_REVISION=1801 ProgramData=C:\ProgramData ProgramFiles=C:\Program Files ProgramFiles(x86)=C:\Program Files (x86) ProgramW6432=C:\Program Files PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules PUBLIC=C:\Users\Public SESSIONNAME=Console SystemDrive=C: SystemRoot=C:\Windows TEMP=C:\Users\Maxi\AppData\Local\Temp TMP=C:\Users\Maxi\AppData\Local\Temp USERDOMAIN=DESKTOP-NJQE1ML USERDOMAIN_ROAMINGPROFILE=DESKTOP-NJQE1ML USERNAME=Maxi USERPROFILE=C:\Users\Maxi VBOX_HWVIRTEX_IGNORE_SVM_IN_USE=1 windir=C:\Windows C:\Windows\SYSTEM32\AUDIOSES.DLLC:\Windows\System32\MMDevApi.dllntdll.dll

[Kevin-Monahan]

Hello @Jirlanda and @ricardof28989045,

I'll see if that will work. In the meantime, you can upload the file to Creative Cloud, Dropbox, Google Drive, etc., then post the link here or send me a private message.

Thank You,

Kevin

[Jirlanda]

https://drive.google.com/file/d/1YUBWW3RTxa1_dc07dB7bt_wz0khFIwPQ/view?usp=sharing 
I don't know if I sent it to you correctly privately, but I hope this helps

Greetings Kevin!

[Kevin-Monahan]

Hi @Jirlanda,

Thanks for the file. Sorry that a developer did not respond yet. I asked for help from them. I hope we can get to the bottom of this problem shortly. Sorry for the hassle.

Cheers,
Kevin

[Juan Jose38671347tbse]

Hola @Jirlanda obtuviste respuesta a tu problema?

Si es afirmativo podrias decir como fue solucionado?

[Kevin-Monahan]

Hello @Jirlanda, and Hi, @Juan Jose38671347tbse, Hello @ricardof28989045.

Thanks for your messages and crash report. It looks like the crash report indicates a few potential issues. Here are some steps you can take to troubleshoot:

1. Check for Conflicting Software: The presence of aswhook.dll from AVG Antivirus suggests there might be a conflict. Try disabling or uninstalling AVG Antivirus temporarily to see if the issue persists.
2. Update or Reinstall Premiere Pro: Ensure you are using the latest version of Adobe Premiere Pro. Sometimes, reinstalling the software can resolve unexpected crashes.
3. Clear Media Cache: Press Shift at launch and clear the cache using the Reset Options dialog box. This can often resolve issues related to corrupted cache files.
4. Disable Third-Party Plugins: If you have any third-party plugins installed, try disabling them to see if the crash still occurs. You can do this by holding down the Shift key while launching Premiere Pro and choosing the option from the Reset Options dialog box.
5. Check System Compatibility: Make sure your system meets the minimum requirements for running Premiere Pro. Also, ensure that your drivers, especially for your GPU, are up to date. Choose Help > System Compatibility Report
6. Run as Administrator: Sometimes running the application with elevated privileges can resolve permission-related issues. Right-click on the Premiere Pro shortcut and select Run as administrator.
7. Check for Windows Updates: Ensure your operating system is fully updated. Missing updates can sometimes cause compatibility issues.

Please contact us. The chat pod is in the lower right. When an agent joins the chat, ask for the video queue.

Let me know if you need further help or if there’s anything else I can assist you with! Sorry for the frustration. Take care.

Thanks,
Kevin

[Jirlanda]

Hola, he terminado formateando el pc. Era la ultima solucion que me quedaba, lamento no ser de ayuda pero he buscado demasiadas soluciones y no me han servido, espero que la encuentres. Suerte

[Kevin-Monahan]

Thanks for the reply, @Jirlanda. I hope you are back on track now.

Cheers,
Kevin