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Adobe 2023 : crackles in the sound when using my external sound card

New Here ,
Apr 01, 2023 Apr 01, 2023

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Hello,

I am contacting you following a problem with my Adobe Premiere Pro 23.2.0. I am using windows 11 pro.

I have crackles in the sound when using my "Focusrite 8i6" external sound card. (I use its headphone output)

I do not encounter this problem on other applications apart from Adobe, ex: Davinci Resolve, Google Chrome, Video Games, VLC.

The problem does not occur if I use the sound card from my motherboard.

 

I don't know what to do anymore... here is what I already tried before writing to you:

- Update PC drivers

- Disabled the microphone device

- Increase the buffer and adjust the sample rate to the media

- Uninstall windows files, reinstall them then update again

- Update external sound card driver

- Change Helmet

- Use Proxies

- Allocate more ram to premiere pro

 

I contacted windows and focusrite support and no one has been able to find a solution to this problem yet. Maybe it's my motherboard? it is a card in SSI-EEB format.

 

Here is my config

Processor: Threadripper pro 16 core, 32 tread

Motherboard: Asus Pro WRX80E SAGE WiFi

Graphics card: Suprim X 3070

RAM: 64 GB 3200 MHz

Main Hard Drive: PCIe 4.0 1 TB (windows 11 + software)

Secondary Hard Drive: PCIe 3.0 4 TB (files)

 

Thanks to anyone who helps me find a solution.

Good day to you.

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correct answers 1 Pinned Reply

Adobe Employee , May 17, 2024 May 17, 2024

Hello @Jean-Baptiste29190661kgae,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hello @Jean-Baptiste29190661kgae,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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