Adobe crashes everytime i click the audio tab.

[defaultqb4v12qosicx]

While im recording audio the entire program will freeze. I restarted it, updated it,reset audio prefrence,and changed it from GPU to software. It continues to freeze when ever I click the audio tab or record audio.

[Kartika Rawat]

Hi there!

We're sorry about that. Could you share more information with us for troubleshooting?

• What are the system details (OS, CPU, RAM, GPU)?
• Can you try deleting cache files? Also, try resetting the preferences
• Do you get any crash reports? https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

Let us know. 

Thanks,

Kartika

[Shahud2186983098zm]

Hi Kartika,
I'm having the same issue. I have cleared the cache and reset preferences as per your comment above, but still having this issue. I do not have any crash reports.
OS: Windows 10, Processor: Intel Core i7-9700K CPU @ 3.60GHz(8 CPUs), RAM: 32 GB, GPU: Nvidia GeForce RTX 2070.
I feel as though the issue is being caused by a large file somewhere within the project files, where the system is attempting to 'generate a peak file' for. 

[Michael Grenadier]

are any of your sources from smartphones or screen recordings?  If so, the issue may be caused by variable frame rates which can cause upredictable and intermittent issues.  Here's how to confirm the problem and fix it

use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[RobShultz]

Please make sure that your audio drivers and operting system are up to date.