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Adobe Ingest Proxy Error - Preset Mismatch

New Here ,
Nov 17, 2022 Nov 17, 2022

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Hello!

 

While using Adobe 22 I had a ingest preset for shots filmed in a 9:16 format. This preset still works on my computer, but on my other Mac has decided not to work. 

 

I am updated to Adobe 23 now for Premiere, Encoder etc. When creating a proxy for a 9:16 clip using the standard ProRes Low Resoltuion Quicktime setting, it thinks the clip is 16:9, creating black boxes on the sides and stretching the footage. I created a new preset again, like before, but it will not let me upload it. It says I have "created an encoding preset" which I haven't. I then found another forum about creating an encoding preset FIRST, and THEN the ingest one, but the same error pops up. I can't figure out what is happening, and why one Mac is doing the proxies fine, but the other isn't. 

 

The Macbook that the preset is working on is a Pro 2019, macOS Big Sur 11.6.5 and the one it doesn't work on is macOS Ventura 13.0.

 

Any help on this issue will be amazing.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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<moved from enterprise&teams>

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hi Richard,

I am sorry you're having trouble. Here's a video that walks you through the process. Let us know if it works for you, OK?

 

 

Thanks,
Kevin

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