Adobe ne dispose plus d'une mémoire système suffisante....

[P.H._518]

Bonjour, depuis la dernière mise à jour j'ai ce problème dès l'ouverture d'un projet: le logiciel crash et m'indique ce message "Adobe ne dispose plus d'une mémoire système suffisante".

J'ai tenté de solutionner le problème en décochant dans les préférences, média, décodage H264... mais le problème persiste.

Ca tournait plutôt bien avec les versions précédentes. 

Ma config:

AMD ryzen 7 3700x

32 go RAM

Nvidia Quadra P2200 (drivers studio à jour)

Windows 10 Famille

Une idée d'où peut provenir le souci et comment le régler ? Peut etre en repassant sur une version précédente ? Merci pour vos réponses !

P.H.

[P.H._518]

[Kevin-Monahan]

Hi P.H.,

Sorry! What happens if you disable hardware decoding in Preferences > Media and restart the computer?

Thanks,
Kevin

[P.H._518]

Hi Kevin,

Thanks for response !

I already tried this and it worked for couple hours and went back to crash :((

[P.H._518]

[Kevin-Monahan]

Hi P.H.,

Do you have any crash logs to share?

Thanks,
Kevin

[P.H._518]

Hi Kevin,

is it what you needed ? 

[P.H._518]

I tried to send you the premiere pro crash logs but it won't work because .crash isn't allowed by the chat system.

[Kevin-Monahan]

No, UXP logs are of little value to engineering. We would need a crash log or a process sample if you get a hang.

Thanks,
Kevin

[P.H._518]

Hey I think I found the way to send you the latest PP log file !

[Kevin-Monahan]

OK, P.H., I've seen a crash like this before. Can you have a look at this potential fix? https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

Thanks,
Kevin

[P.H._518]

Hi Kevin,

it seems to kind of work again. However, yesterday I was working on after effects and when I opend Premiere at the same time, everything crashed with the message "not enough memory system...". Any ideas of what this is coming from ? Thanks !

Pierre

[Kevin-Monahan]

Pierre,

Sorry. What kind of footage is it? Do you have a lot of effects applied? Let us know.

Thanks,
Kevin

[P.H._518]

Hi Kevin, I'd like somebody to call me or take control of my pc to fix the problem. The problem keeps going on when i open after effects (no footage jsut animation with text and solids) and premiere (full hd only)........ 

[Kevin-Monahan]

Sure, P.H. Contact us here.

Thanks,
Kevin

[P.H._518]

Hi Kevin, didn't find any phone number to help. 

Can you send me one please ?!

By the way, new crash message on after effects while trying rendering. 

[Kevin-Monahan]

HI P.H.

It's 800-833-6687 (Monday–Friday, 24 hours a day). Tip: Ask for the "Video Queue" when an agent answers the phone and you will be connected directly with my team. Let us know if they help with any solutions.

Cheers,
Kevin

[P.H._518]

Thanks Kevin, i'll let you know !

[Paul29894841wcmz]

Thanks !