Adobe has been on with me multiple times trying to trouble shoot and fix this new bug.
1. I open premier pro 2022 or 2021 or 2020.
2. I go to prefrences to change the media cache folder
3. Instalnty it shuts down and gives me the screen below.
--I have tried full unistalls
-created new users
-adobe has been on screenshare for hours on end trying to remove prefrences and do the normal plugin removal and basically taking everything that worked before and making it into a mess. Now nothing works..
They left me high and dry and wont return my emails and when I call, no call back.
Adobe made a new user with core level acess or something and it messed up my whole system so now I cannot even reinstall the OS, which they told me not to do becausee it wasnt an OS problem.
Anyone have any similar issues? Solved??
Sorry for the frustration. I'll share the post with product team.
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really? I don't have tourbox or use it on my system. Do I need to remove some drivers or data? Please asvize
> I don't have tourbox or use it on my system.
Well, based on the crash report in the "Untitled copy.txt" you posted, you definitely have their drivers / plug-ins installed on your system. 🙂
You can remove their Control Surface plug-in, "TourBox.bundle", from
Note: That's the system root /Library folder, not your User account's ~/Library folder.