Adobe Premiere 2022 keeps crashing when loading up

[Keifer21920836krsl]

Hi Adobe Community,

I've recently updated my MacBook Pro (Retina, 15-inch, Mid 2015) OS to MONTEREY, additionally downloading the latest Adobe Premiere 2022.

Every time I open Premiere, it loads up, leading to a crash report.

Further details on model:

Processor 2.2 GHz Quad-Core Intel Core i7

Memory 16 GB 1600 MHz DDR3

Graphics Intel Iris Pro 1536 MB

Any help be much appreciated!

Thank you,

Keifer

[Jeff Bellune]

Try this:

1. Launch Pr from a shortcut (Dock, Launchpad, Desktop) while holding down the Shift+Opt keys.  Opt resets prefs and Shift clears plugin cache.
2. Keep the keys pressed until the main program window appears.
3. Before trying to open any project or starting a new one, go to Preferences>Media Cache and delete *all* your media cache files.
4. Now try opening a project or starting a new one.

[Keifer21920836krsl]

Thanks so much for your insight Jeff. Unfortunately when Pr asks me if I'd like to clear and reset, these images crash the load up.

I have a feeling one is malware...

[Keifer21920836krsl]

I cleaned up my mac using Clean My Mac but still Pr crashes when on the verge of loading up.

All other apps are operative...

Any further thoughts please Jeff?

[Jeff Bellune]

Please post a screenshot (Shift+Command+4) of the last Pr screen you see before Pr crashes.

[Jeff Bellune]

Reference your "low memory" message; have you tried shutting down your Mac and then restarting? That often fixes a lot of mysterious issues for me.

EDIT: I recommend a shutdown, then restart and not just a restart from the Apple menu.

(It seems to work just the opposite of Windows, where a restart flushes out data that is retained during a Windows shutdown.)

[Keifer21920836krsl]

Hey Jeff, here's the screenshot attached as Adobe Crashes. 

[Jeff Bellune]

Remove your Godrays  plugin and try again. It may not be compatible with Pr 2022 or Monterey.

[Keifer21920836krsl]

Thanks Jeff,

The shutting down, restaring didn't work

How do I remove Godrays?

[Jeff Bellune]

If it doesn't come with an uninstaller, navigate to your Pr plugins folder and move the plugin file somewhere else. Once the plugin file is no longer in your plugins folder, repeat the steps I outlined above (holding Opt+Shift while launching Pr and so on) and see if Pr behaves better for you.

[Keifer21920836krsl]

Thanks Jeff, the catalogue of plugins only appears in a log file as shown above. What is the deinstallation procedure with this?

Keifer

[Jeff Bellune]

This does not bode well.  To answer your question: