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Adobe Premiere 2022 keeps crashing when loading up

New Here ,
Nov 24, 2021 Nov 24, 2021

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Hi Adobe Community,

 

I've recently updated my MacBook Pro (Retina, 15-inch, Mid 2015) OS to MONTEREY, additionally downloading the latest Adobe Premiere 2022.

 

Every time I open Premiere, it loads up, leading to a crash report.

 

Further details on model:

Processor 2.2 GHz Quad-Core Intel Core i7

Memory 16 GB 1600 MHz DDR3

Graphics Intel Iris Pro 1536 MB

 

Any help be much appreciated!

 

Thank you,

 

Keifer

 

TOPICS
Error or problem, Hardware or GPU

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Try this:

  1. Launch Pr from a shortcut (Dock, Launchpad, Desktop) while holding down the Shift+Opt keys.  Opt resets prefs and Shift clears plugin cache.
  2. Keep the keys pressed until the main program window appears.
  3. Before trying to open any project or starting a new one, go to Preferences>Media Cache and delete *all* your media cache files.
  4. Now try opening a project or starting a new one.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Thanks so much for your insight Jeff. Unfortunately when Pr asks me if I'd like to clear and reset, these images crash the load up.

 

I have a feeling one is malware...

 

 

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I cleaned up my mac using Clean My Mac but still Pr crashes when on the verge of loading up.

 

All other apps are operative...

 

Any further thoughts please Jeff?

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Please post a screenshot (Shift+Command+4) of the last Pr screen you see before Pr crashes.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Reference your "low memory" message; have you tried shutting down your Mac and then restarting? That often fixes a lot of mysterious issues for me.

 

EDIT: I recommend a shutdown, then restart and not just a restart from the Apple menu.

(It seems to work just the opposite of Windows, where a restart flushes out data that is retained during a Windows shutdown.)

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Screenshot 2021-11-24 at 18.27.32.png

Hey Jeff, here's the screenshot attached as Adobe Crashes. 

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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Remove your Godrays  plugin and try again. It may not be compatible with Pr 2022 or Monterey.

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Thanks Jeff,

 

The shutting down, restaring didn't work

 

How do I remove Godrays?

 

 

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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If it doesn't come with an uninstaller, navigate to your Pr plugins folder and move the plugin file somewhere else. Once the plugin file is no longer in your plugins folder, repeat the steps I outlined above (holding Opt+Shift while launching Pr and so on) and see if Pr behaves better for you.

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Screenshot 2021-11-26 at 09.30.14.png

Thanks Jeff, the catalogue of plugins only appears in a log file as shown above. What is the deinstallation procedure with this?

 

Keifer

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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LATEST

JeffBellune_0-1637947437155.png

This does not bode well.  To answer your question:

JeffBellune_1-1637947500424.png

 

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