Adobe Premiere 2023 not launching on laptop

[jaimel91929744]

On my Surface Laptop I can't launch Adobe Premiere:

The splash screen appears for a few seconds, it doesn't show any plugins load, then disappears.

I've restarted computer, uninstalled CC and reinstalled, repaired C++ 2012 and 2015 Redistributables, ran as administrator, downgraded tfrom Premiere 2023 to Premiere 2022, checked for duplicate run times in task manager (there are none), and the problem persists.

Specs are Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz with 32 RAM, on Windows 10

Please help, as I now can't do my job.

[Kevin-Monahan]

Hi jaimel,

How are you? Thanks for the note. I had some trouble updating Premiere Pro too. I had to update Windows 10. Have you tried that? Need any help with updating the OS? Let us know.

Thanks,

Kevin

[jaimel91929744]

Yes, I'm on the most recent version of Windows 10

[Kevin-Monahan]

Hey JaimeL,

Thanks for the response and info. You might try the following solution, as it has worked for others with similar issues: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html Let us know if that works for you.

Thanks,
Kevin

[jaimel91929744]

Hi,

Tried this, didn't work. All the check boxes in the 'Deny' column were also unchecked to begin with.

[Kevin-Monahan]

Sorry to hear that. You may need one-on-one support at this point. Feel free to chat with our agents here. Ask to be connected to the "video queue" where members of my team are standing by to assist any Premiere Pro troubleshooting issues. Let us know if they help.

Thanks,
Kevin