Adobe Premiere and media encoder crashes at Startup, Macos Catalina 10.15.7

Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Hi

Adobe Premiere and Media encoder startup crashes on a

 

MacOS Catalina 10.15.7 on MacBook pro

2.8 GHz Quad-Core Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1536 MB

250 Gb space free

 

I followed suggestions

- reinstalled the system,

- cleared cache, 

- provide full disks and files access

All versions are crashing. 

 

Help much appreciated 

 

 

Thanks 

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Crash , Error or problem , How to

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Community Beginner , Jun 23, 2022 Jun 23, 2022

Finally I managed removing the plugin and following your link and  https://community.adobe.com/t5/premiere-pro-discussions/premiere-cc-plug-ins/m-p/5191334

Best 

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Adobe Community Professional ,
Jun 22, 2022 Jun 22, 2022

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What's the oldest version you've tried?

Do you have any 3rd-party plugins installed?

How far does the loading screen get before it crashes? Usually there's a running list of modules that load at startup; see which one is listed last before it crashes.

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Thanks for your response

Its the last version of Premiere

It crashes at OCFX plugin 

Navigating to Navigate to /Library/Application Support/Adobe/Common/ but dont find the folder 

Plug-ins/7.0/MediaCore

Reading this thread https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-2021-does-not-open-on-start-up-...

Actually the Go pro reflrame plugin was the moment when all started crashin.

Also I don't want to update system from here. 

I dont find the MediaCore or Plug in Folder. 

Tips welcome thanks

 

 

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Thanks, again I finally managed to remove the plugin.

Best 

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New Here ,
Jun 23, 2022 Jun 23, 2022

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We started experiencing this same problem in the last 24 hours. We were running Premiere 15.0 on Mojave across four machines (2x Mac Pro 2013 and 2x MacBooks) until Tuesday. On Wednesday morning we tried to load Premiere and got the same error on all machines. Contacted Adobe and it seems that their minimum OS system requirements to run Premiere 15.0 changed overnight to OS Catelina 10.15. 

 

So we upgraded all machines to Catelina and the problem still exists on some devices but not on others. One machine in particular will still not load 15.0 as all, and crashes mid load when trying to open 22.0.

 

Does anyone have any suggestions as to a fix?

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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I managed removing the faulty plugin following  https://community.adobe.com/t5/premiere-pro-discussions/premiere-cc-plug-ins/m-p/5191334

 

Hope you can sort out yours.

Best 

 

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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Hi there!

Sorry about the crash. Could you try some suggestions mentioned here?  https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-a...

 

Let us know if this helps.

Thanks,

Kartika

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Thanks for your response 

I tried everything that you suggested 

Its the last version of Premiere

It crashes at OCFX plugin 

Navigating to Navigate to /Library/Application Support/Adobe/Common/ but dont find the folder 

Plug-ins/7.0/MediaCore

I dont seem to have this folder, shall i create it again?

The Go pro reflrame plugin install was the moment when all started crashin.

Also I don't want to update system from here. 

Tips welcome thanks

 

 

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Finally I managed removing the plugin and following your link and  https://community.adobe.com/t5/premiere-pro-discussions/premiere-cc-plug-ins/m-p/5191334

Best 

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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