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Adobe Premiere completely freezing on playback

New Here ,
Oct 11, 2023 Oct 11, 2023

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Since i subscribed to creative cloud and installed adobe premiere, on play back of the video its completly freezing and the video play keeps sliding back, i have downgraded the version to Adobe Premiere 2022 instead of 2023, but typically the same problem exists, every time i have to export the video to preview it smoothly.

Kindly i need a help solving this issue ASAP

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Freeze or hang , Performance

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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Without more detail about your system, media sources and workflow, it will be difficult to work this out on a user to user forum.    Without more detail, my first guess is that your graphics card driver is not up to date.  

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New Here ,
Oct 11, 2023 Oct 11, 2023

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Processor Intel(R) Celeron(R) CPU 1007U @ 1.50GHz 1.50 GHz
Installed RAM 8.00 GB (7.89 GB usable)
System type 64-bit operating system, x64-based processor - Windows 10

- Media used : images  4K (.png) with ar 16:9 & Audio (.mp3)

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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