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Adobe Premiere crash when create proxy with Media Encoder

Community Beginner ,
Oct 22, 2021 Oct 22, 2021

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Whenever I try to create proxies from Premiere (from importing from Media Browser or from footage already in the project), Premiere will crash.  Media encoder will open, but the job doesn't transfer over and Premiere fails.  Have tried multiple proxy encoding settings on multiple footage types and results are always the same. Didn't have this problem a month ago.

Same thing if I start exporting the movie to the Media Encoder queue...

The only way to work is to disable the creation of proxies and export the movie directly from Premiere...

Very uncomfortable.

Schermata 2021-10-22 alle 14.15.38.jpg

 

Adobe 2021 (15.4.1, but it also happened with previous versions)

MacOS Big Sur 11.6 (but it also happened with previous versions)

TOPICS
Crash, Editing, Export

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Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

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Hi lucianom75854207,

 

Sorry to hear about this. Is this happening with any specific project or with all of them? Also, have you tried resetting app preferences & checked if it's helping?

 

Thanks,

Sumeet

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Community Beginner ,
Oct 22, 2021 Oct 22, 2021

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Hi, thanks for the answer.

Is this happening with all projects, and no, reset preferences no helped... 😞

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Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

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Thanks for confirming that. Would you mind checking if any crash log is saved on the system? If you find one, please share a download link for the log files. It will help us to diagnose the issue properly.

 

-Sumeet

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Community Beginner ,
Oct 24, 2021 Oct 24, 2021

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thanks for answer, here the three logs i find...hope it help to solve...

Best regards!

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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LATEST

hello, no news about a solution?

Thanks in advance!

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New Here ,
Oct 22, 2021 Oct 22, 2021

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Canon R6 clog file bug issue is solved or not yet. This proxy story I don't want since you are the one providing such software premiere pro it should edit any kind of file 

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