Adobe Premiere Crashing

[DanLF3000]

Last month, adobe premiere pro just started crashing. I have no idea why, as i didnt do any major graphic changes.

[Hassan22679531f1yp]

i have the same problem, did you find a solution pls ?

[John T Smith]

Some things to do, and more information needed for someone to help...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

[DanLF3000]

I tried everything, and i think this is Premiere pro bug, rather then a problem in graphics. When i start up the project everything works fine but after doing a few edits quickly in succesion, the app crashes. I checked task manager already and there doesnt seem to be a problem with CPU, memory or GPU. I dont have any storage problems either.

[Peru Bob]

Uninstall, use the Cleaner Tool, and reinstall:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[DanLF3000]

It looks like the cleaner solved the problem, thank you for your assistance.

[Hassan22679531f1yp]

How to use the cleaner please ?

[DanLF3000]

nevermind, the problem continues...i have no idea what could be causing it, but its probably a bug in the code, when doing two things at once in Premiere

[Peru Bob]

 When you get to the dropdown that says "Choose your OS:" in the link, choose your operating system and it will give you instructions.

[DanLF3000]

the problem persists even after cleaning Premiere Pro and restarting computer

[DanLF3000]

Is anyone still experiencing this issue? Because it still crashes for me. If you figured it out, or have the same problem then leave a comment.

[Peru Bob]

What version number of Premiere Pro are you using now?

[DanLF3000]

latest one (2.3)

[DanLF3000]

(22.2) got confused with Premiere Rush

[Kartika Rawat]

Hi DanLF3000!

Sorry about the trouble. Can you share your system details (OS, CPU, RAM, GPU)? Are you getting any error codes or messages?

Let us know.

Thanks,

Kartika

[DanLF3000]

OS: Windows 10

Graphic Card: NVIDIA GeForce RTX 2070 Max-Q

RAM: 16GB

Proccessor: Intel(R) Core(TM) i7-10750H

Error Exeption Code: 0xC0000005

Exeption Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

[DanLF3000]

I also tried reinstalling and using the cleaner. The app still acts very unstable. It didnt do this before. After reinstalling, it said its scanning audio plugins. Does that have anything to do with the crashes?

[DanLF3000]

I reseted Windows, and now its working again. So if anyone has this problem, try reseting Windows.