Adobe premiere ne fonctionne pas

[kwalay]

Salut! moi c'est Kwalay

je  me suis procurer un nouveau laptop Asus Vivobook i7 16G Ram et iris Xe Graphics. mais je n'arrive pas à travailler sur adobe premiere pro. dès que j'ouvre le programme et importe les fichier, la fonction play joue, mais apres la synchronisation..play ne fonctionne plus. J'ai meme essayé de produire la video, l'encodage reste à 0% pendant longtemps et pour la deuxieme fois, cest allé jusqu'à 23% plus rien... je ne sais pas quoi faire. Aidez moi  merci

[Ged_Traynor]

Moving thread to the Premiere Pro forum from Using the Community

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

You may need to use proxies:

https://helpx.adobe.com/premiere-pro/how-to/proxy-media.html

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. 

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

[Peru Bob]

 Also, please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/