Hello,
I use Adobe Premier pro 2017 version 11.1.2 (22) build to edit .DV footage. This is the last available version that works with .DV footage, and I am in the middle of a large project I have been working on for years that requires me to use this version. I recently purchased a new computer and have been trying everything I can to get this version to run on my new computer. I have had this software for awhile and origionally downloaded it throught the creative cloud app when it was still available. I copied my old drive onto a new SSD and put that into my new computer to bring the software over, but I have encountered an issue that seems unsolvable as I have been trying every fix this issue for days and nothing is working 😞 I have tried to update/downgrade graphics drivers to more suitable versions, reinstall adobe premiere 2017, reinstall operating system ect. Nothing works and there are no solutions listed online. It is not an option for me to use a different version of premiere.
When I launch premiere, the splash screen loads and the window appears. It displays "loading audio-plugins 0%" then crashes. It appears there is an issue with plugplug.dll however I have been unable to find plugplug.dll version 7.0.0.30 online to try to download/replace the one I have.
My system:
OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-R2E37TU
System Manufacturer Dell Inc.
System Model XPS 8960
System Type x64-based PC
System SKU 0BC0
Processor 13th Gen Intel(R) Core(TM) i7-13700, 2100 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.1.0, 5/29/2023
SMBIOS Version 3.4
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0XD433
BaseBoard Version A01
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.3636"
User Name DESKTOP-R2E37TU\sangw
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.7 GB
Available Physical Memory 26.2 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 29.8 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
The error:
Log Name: Application
Source: Application Error
Date: 1/2/2024 4:36:47 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-R2E37TU
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 11.1.2.22, time stamp: 0x592e1ca1
Faulting module name: PlugPlug.dll, version: 7.0.0.30, time stamp: 0x582425f6
Exception code: 0xc0000005
Fault offset: 0x0000000000019d63
Faulting process id: 0x2a44
Faulting application start time: 0x01da3ddceac64aea
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\PlugPlug.dll
Report Id: ff64a3a6-05a1-45d2-9b73-0d02da9a3316
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-01-03T00:36:47.1223821Z" />
<EventRecordID>969</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-R2E37TU</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>11.1.2.22</Data>
<Data>592e1ca1</Data>
<Data>PlugPlug.dll</Data>
<Data>7.0.0.30</Data>
<Data>582425f6</Data>
<Data>c0000005</Data>
<Data>0000000000019d63</Data>
<Data>2a44</Data>
<Data>01da3ddceac64aea</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\PlugPlug.dll</Data>
<Data>ff64a3a6-05a1-45d2-9b73-0d02da9a3316</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
PLEASE HELP ME THIS IS RUINING MY LIFE
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