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“Adobe Premiere Pro 2023” is damaged and can't be opened

Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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Hello,

 

I'm trying to open Premiere Pro 2023 from the Creative Cloud but I'm just getting the following message:Screenshot 2022-11-16 at 4.38.16 PM.png

 

Does anyone have any insights on what to do? I can't even move it to the bin as it tells me I have to manually move it to the bin,

 

Help!

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correct answers 2 Correct answers

Community Expert , Nov 30, 2022 Nov 30, 2022

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms vis

...

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New Here , May 03, 2023 May 03, 2023

Thanks for the reply. Unfortunately I didn't see this message in time and so cannot test it, but I did manage to solve the issue after seeing from a web search a page that said that the message doesn't mean the the app is actually damaged and could be a security issue.

 

So I went to Privacy & Security and I found there one of those messages you get when installing certain software about something being blocked from doing something to the system and you need to manually go into System Settings to

...

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Adobe Employee ,
Jun 27, 2023 Jun 27, 2023

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HI @stephaniev4823882,

Do you have Camtasia intalled? Let us know.

 

Thanks,
Kevin

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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Acabo de comprar una Mac Mini M2 Pro con 36 GB en ram y 4TB de espacio, instale el Premiere Pro y no me deja abrirlo, me sale un mensaje que esta dañado el programa, ya desinstale todos los plugins que tenia y volvi a intalar el Premiere y no funciono, Instale la version Beta, esta si dejo instalar y abre pero cuando quiero importar clips de video de una camara Sony se cierra el programa, ya probe lo mismo en Davinci Resolve y en este no hay ningun problema, lo malo es que yo trabajo con ecosistema de adobe, ya no se que hacer, estoy perdiendo mucho tiempo y por ende dinero al tratar de ver cual es el problema y no hay ninguna solucion, creo que es tiempo de migrar.

Muy frustranteScreenshot 2023-06-02 at 10.31.54.pngScreenshot 2023-06-09 at 16.55.01.pngScreenshot 2023-06-09 at 16.55.13.png

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

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Hi @stephaniev4823882,

It has to do with your System Preferences/Settings under Privacy and Security. See this response: https://community.adobe.com/t5/premiere-pro-discussions/adobe-premiere-pro-2023-is-damaged-and-can-t...

 

I'll move your post there.

 

Thanks,
Kevin

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Community Beginner ,
Jun 27, 2023 Jun 27, 2023

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I would say FORTUNATELY you didn't see the reply. Had you not checked Privacy & Settings a lot of us would be going through a heap of a mess of installing everything and reinstalling, where this was "nearly" a one click fix. Thank you so much! I never received any dialog box either.

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New Here ,
Jul 09, 2023 Jul 09, 2023

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THANK YOU x2!! I had the same issue.

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New Here ,
Aug 13, 2023 Aug 13, 2023

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THIS IS THE ANSWER.  I had also gfone to CC and uninstalled and re-installed.  did nothing.  went to system prefs, found the alert, cliked "open anyway" and off to the races I went...  THANK YOU!

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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It worked for me. Thank you! I hate the suggestions to "uninstall and install everything". Lazy answers.

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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THIS Worked perfectly. I went from pure panic to instant relief!! Thank you

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Life saver. Thank you!

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New Here ,
Sep 18, 2023 Sep 18, 2023

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Yeah the old version works however when i update again it has the same issue. I guess I'll have to just use the older version.

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New Here ,
Oct 20, 2023 Oct 20, 2023

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This worked for me. Running Ventura 13.0. Downloaded Pr version 23.6. 

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New Here ,
Feb 06, 2024 Feb 06, 2024

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LATEST

This worked for me. I had to restart twice, but it worked!

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New Here ,
May 16, 2023 May 16, 2023

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Tried everything on this list, including installing/uninstalling, and checking to make sure all permissions were granted in privacy and security.. Ultimately, the thing that got the app to open was going to Finder, right-clicking on the app, and selecting 'open'. When it went to open, a message popped up saying something about the developer not being verified, etc. Just clicked 'open' again and it worked. 

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Community Expert ,
May 17, 2023 May 17, 2023

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@msg_ 

 

that was your mac's security feature blocking it from opening.

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New Here ,
May 15, 2023 May 15, 2023

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Urgente!!!! Premiere dejó de funcionar y al reinstalarlo da mensaje de error!!! Tengo un MacBook Pro con Ventura 13.3.1

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Please post a screenshot of the error, @Olman-CL. That would be very helpful to the troubleshooting process.

 

Thanks,
Kevin

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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Tengo el mismo error, solo me trabaja la version beta y esta se cierra con algunos proyectos con videos a 10 bits, es una pesadilla

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Community Beginner ,
Jul 14, 2023 Jul 14, 2023

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Problem mit AdobeCreativeCloudCleanerTool gelöst

Clean up Selected

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New Here ,
Oct 17, 2023 Oct 17, 2023

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Go to Settings > Privacy & Security and scroll to security;

 

 

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New Here ,
Nov 02, 2023 Nov 02, 2023

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After attempting to launch the app, go to System Preference / Privacy & Security / there should be a messege there saying the app was blocked from opening and you can select open anyways...

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New Here ,
Nov 10, 2023 Nov 10, 2023

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The answer for me is found in GFX5D67 reply. All i needed to do was to go into settings > Prvacy & Security and allow Premiere pro to "open anyway".

 

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New Here ,
Jan 17, 2024 Jan 17, 2024

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Hatte das gleiche Problem unter MacOs 13.7 Ventura mit der Premiere Pro 2024.1

Nachdem ich mit dem CSCleanerTool alles runtergeschmissen habe konnte ich Premiere 2024.1 neu installieren.

Jetzt läufts.

LG - Nico 

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