Adobe premiere pro 21 keeps crashing

[MCWC0725]

Hi, 

I am trying to edit a video, and after playing it back for 2 minutes or so the video component keeps freezing. The audio continues to play, but the video itself stops. Then, I can't really navigate around it, and I have to shut down the program entirely. I've tried resetting the preferences, clearing the media cache, and uninstalling/reinstalling the app. Nothing so far has fixed it. This video plays fine in Windows Media Player, so it should be an issue with the file itself. Any suggestions?

[Peru Bob]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[Peru Bob]

Also:

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[MCWC0725]

Hi, 

I've tried all of these tips and the video playback is still freezing after playing for about 2 minutes. Are there any other suggestions?

[Kartika Rawat]

Hi there!

Sorry about that. Can you share your system details (OS, CPU, RAM, GPU)? What's the source of the footage?

Let us know. Thanks

Kartika

[MCWC0725]

OS - Windows

CPU - Intel(r) Core(tm) I7-10610U cpu @ 1.0 GHZ

RAM - 16.0Gb

GPU - Intel(R) UHD Graphics

Thanks Kartika!

[MCWC0725]

Sorry, footage source is a .mp4 file, recording taken via Zoom. I also tried converting it to M4V file which didn't work. I have several recordings taken from Zoom, all are presenting the same problem.

[Peru Bob]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[MCWC0725]

I tried converting to constant frame rate, it did not make a difference. Attached is the screenshot. Thanks!

[Peru Bob]

I would prefer to see the screenshot from MediaInfo.

[MCWC0725]

The above screenshot is what mediainfo provided, see attached for what the online version provided. 

[Peru Bob]

The media shouldn't be an issue.

[Peru Bob]

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

[MCWC0725]

1 SSD - 500GB

120 GB used

It now seems I'm having a similar problem using Adobe Rush as well. Could this be a hardware issue?

[Peru Bob]

What is the Intel Graphics driver number?

[MCWC0725]

Intel UHD graphics driver version 27.20.100.9749

[Peru Bob]

Try updating it.

[MCWC0725]

I've already tried that it didn't make a difference. 

[MCWC0725]

Any further suggestions? I have yet to be able to identify the source of the issue. It seems other folks are having this problem as well. 

[Zaenal]

I've Same problem, after update the new premiere pro version.

My Device: 

OS: Windows

CPU: Intel i7-8750H

DPU: NVIDIA GeForce GTX 1650

RAM: 16 GB

Drive : SSD 256GB

[Eugenio5FC2]

I have the exact same issue... Update NVIDIA Quadro P4000 driver , etc...

[Create My Mood]

I am having the same issue as well.  Seems it started after the last Pr update.