Adobe premiere pro 21 keeps crashing

Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Hi, 

 

I am trying to edit a video, and after playing it back for 2 minutes or so the video component keeps freezing. The audio continues to play, but the video itself stops. Then, I can't really navigate around it, and I have to shut down the program entirely. I've tried resetting the preferences, clearing the media cache, and uninstalling/reinstalling the app. Nothing so far has fixed it. This video plays fine in Windows Media Player, so it should be an issue with the file itself. Any suggestions?

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Crash, Editing, Error or problem, Freeze or hang

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Also:

 

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Hi, 

 

I've tried all of these tips and the video playback is still freezing after playing for about 2 minutes. Are there any other suggestions?

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Hi there!

Sorry about that. Can you share your system details (OS, CPU, RAM, GPU)? What's the source of the footage?

 

Let us know. Thanks

Kartika

 

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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OS - Windows

CPU - Intel(r) Core(tm) I7-10610U cpu @ 1.0 GHZ

RAM - 16.0Gb

GPU - Intel(R) UHD Graphics

 

Thanks Kartika!

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Sorry, footage source is a .mp4 file, recording taken via Zoom. I also tried converting it to M4V file which didn't work. I have several recordings taken from Zoom, all are presenting the same problem.

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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I tried converting to constant frame rate, it did not make a difference. Attached is the screenshot. Thanks!

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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I would prefer to see the screenshot from MediaInfo.

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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The above screenshot is what mediainfo provided, see attached for what the online version provided. 

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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The media shouldn't be an issue.

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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1 SSD - 500GB

120 GB used

 

It now seems I'm having a similar problem using Adobe Rush as well. Could this be a hardware issue?

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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What is the Intel Graphics driver number?

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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Intel UHD graphics driver version 27.20.100.9749

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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Try updating it.

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Community Beginner ,
Sep 14, 2021 Sep 14, 2021

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I've already tried that it didn't make a difference. 

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Community Beginner ,
Sep 17, 2021 Sep 17, 2021

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Any further suggestions? I have yet to be able to identify the source of the issue. It seems other folks are having this problem as well. 

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New Here ,
Sep 13, 2021 Sep 13, 2021

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I've Same problem, after update the new premiere pro version.

My Device: 

OS: Windows

CPU: Intel i7-8750H

DPU: NVIDIA GeForce GTX 1650

RAM: 16 GB

Drive : SSD 256GB

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New Here ,
Sep 13, 2021 Sep 13, 2021

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New Here ,
Sep 14, 2021 Sep 14, 2021

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I have the exact same issue... Update NVIDIA Quadro P4000 driver , etc...

 

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New Here ,
Oct 06, 2021 Oct 06, 2021

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I am having the same issue as well.  Seems it started after the last Pr update.

 

 

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