Adobe Premiere Pro 23 crashes when importing .mxf files from google desktop drive

[cameronj91257583]

For whatever reason, with the new 2023 updates, I am no longer able to import .mxf files from the google desktop app. Every other files have no issue. This was not a problem with Premiere 22. The problem is, often times projects are handed off to me from a Premiere 2023 project file which will open, then immediately crash if there are linked .mxf files. This creates a HUGE workflow issue for me. I've spent the majority of my day with customer support trying to resolve it to no avail. Frustrating beyond measure. 

[Kartika Rawat]

Hi cameronj91257583!

Sorry about the frustration. What's the source of mxf files? Could you check if crash reports are saved? You can get them from here: https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

Let us know.

Thanks,

Kartika

[cameronj91257583]

Most of the files I have been dealing with are created from a Sony Camera
and uploaded to google drive. I checked the crash reports but there are
none. When this crash occurs, there is no error message or crash warning.
It literally just shuts down.