Adobe Premiere Pro CC Sudden Black Video

New Here ,
Jan 24, 2017 Jan 24, 2017

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I was working on a video in Adobe premiere. I finished editing all the video and added the transitions. Then I added the voice over. It was working perfectly but then I added the background music and it caused all of my video to go black. If I add new video to the sequence it will play but none of my video will work. Please help, I do not want to have to redo all of my work. All of the audio is completely fine.

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correct answers 1 Correct answer

Enthusiast , Jan 24, 2017 Jan 24, 2017

Under File --> Project Settings --> General. There is a pull-down menu labeled "Video Rendering and Playback"

Change it to Software Engine Only and let us know.

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Adobe Community Professional ,
Jan 24, 2017 Jan 24, 2017

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Can you post a screenshot of your sequence timeline?

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New Here ,
Jan 24, 2017 Jan 24, 2017

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LEGEND ,
Jan 24, 2017 Jan 24, 2017

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Post a larger image.  Zoom in a bit so we can see the names of the video and audio clips.

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Enthusiast ,
Jan 24, 2017 Jan 24, 2017

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Same problem here. Video will just cut out completely.

Can you switch to software acceleration under Project Settings and report back if it works? I believe this is an ongoing graphics card problem.

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New Here ,
Jan 24, 2017 Jan 24, 2017

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I can not find that option in Project Settings. Also, I tried the render and replace on one of the clips and it worked but it took a really long time. I think I may try it for the whole project, because even my titles are not showing.

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Enthusiast ,
Jan 24, 2017 Jan 24, 2017

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Under File --> Project Settings --> General. There is a pull-down menu labeled "Video Rendering and Playback"

Change it to Software Engine Only and let us know.

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New Here ,
Oct 25, 2017 Oct 25, 2017

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Thank you! I was having the same issue and that fixed it.

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Adobe Employee ,
Feb 28, 2017 Feb 28, 2017

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Hi JenBlueStarGinger,

Did you figure it out or do you still need help with this?

Best,

Rameez

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Explorer ,
Nov 02, 2020 Nov 02, 2020

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Same issue here: black preview window. Need to work, will edit now in DaVinci which works flawless and cancel my adobe subscription now forever!!!

 

Specs:

Windows 10 Pro

Intel i9-9900K

128GB RAM 

2x RTX 2060 super

1 TB M.2

2 TB M.2 Cache

All the newest drivers and versions installed (02.11.2020)

AND NO I WON´T TURN OFF CUDA!!! BECAUSE I BOUGHT MY 10K EDITING PC TO HAVE THE PERFECT EDITING EXPERIENCE FOR ME AND SAVE TIME FOR MY CLIENTS!!! AND NOT TO DISCOVER THAT I COULD´VE STICKED TO MY 2010 LAPTOP BECAUSE THE SOFTWARE IS CRAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Community Beginner ,
Nov 28, 2020 Nov 28, 2020

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I have the same problem. Everything was working then Premiere said I needed to update my video driver. I did so and now premiere is showing a black window when I try to play video... sad.

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Community Beginner ,
Dec 02, 2020 Dec 02, 2020

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We're having the same issue. No idea what causes it. Editing for days just fine on the same project then suddenly everything will go black for a time.

 

I can get where eigenartfilmproduktion is coming from in not wanting disable CUDA. So far switching to software preview and software render has been the only solution for us. Very frustrating that Premiere can't leverage the full potential of our brand new editing setup.

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Same problem here, it's so fraustrating!!

I can't finish my project!

 

Please any solution?

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New Here ,
Jan 21, 2021 Jan 21, 2021

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I came across this thread running into the black screen issue on multiple times despite up to date drivers and running a powerful machine. I completely agree with you! I'm done with Premiere also and not continuing my Adobe subscription because of constant unreliability of the programme and crashes. It's not a fun experience working with Premiere and it feels completely unprofessional using it now!

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New Here ,
Feb 07, 2021 Feb 07, 2021

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I was able to fix my black window by selecting all my video clips and right clicking on one, and unchecking 'Adjustment Layer'.  I suppose I accidentally turned that on?  I don't know, it works for me now.

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New Here ,
Apr 24, 2022 Apr 24, 2022

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Thank you so muchh! I accidentally turned that on! 

 

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Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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Yup, just ran into this as well. Software Rendering doesn't fix. Transitions show but the clip doesn't. Currently doing gymnastics with re-rendering the problem clips (HEVC?) and it is really infuriating. March 2021. Adobe get it together.

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Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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OK – I think I figured out a solution for my particular problem. It's something to do with HEVC, recorded in 4k mode on an iPhone 11 Pro. The clips were vertically flipped when imported into Premiere – easy fix, just rotated them 180º. That worked for hours of editing. Then at one point, they just showed up black, both on Preview and Export. Couldn't get it to comply no matter what I did to them. Very frustrating.

I ended up selecting the particular problem clips and opening them in Quicktime Player, and re-exporting them as 4k H.264. This fixed the rotation and the Preview/Render problems. So it might be Apple's fault. Or it's Adobe's fault. Either way, beware of HEVC / H.265 clips in Premiere, it doesn't know how to parse them properly, for whatever reason. Hope this helps someone who's Googling this right now.

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New Here ,
Sep 29, 2021 Sep 29, 2021

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I'm experiencing this issue as well every now and then.  The solution I have is to quit out of Premiere.  When I log back in, the picture returns.  Quite bizarre.  Please help, Adobe.  Thank you.

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New Here ,
Sep 29, 2021 Sep 29, 2021

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I'm experiencing this issue as well every now and then.  Changing from the CUDA hardware to software engine in the video playback and playback menu does not work for me. The solution I have is to quit out of Premiere. When I log back in, the picture returns. Quite bizarre. Please help, Adobe. Thank you.

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