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adobe premiere pro cc2017 hangs for a while when import .psd file

New Here ,
Nov 29, 2022 Nov 29, 2022

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Hi. I am using adobe premiere and adobe photoshop cc2017. I am facing a problem when I import the .psd file to the adobe premiere timeline, adobe premiere hangs for 15 to 20 seconds and then processes it accordingly. I tried different methods like "drag and drop directly to the premiere pro timeline" "import to the bin", or directly drag and drop to the bin but the problem still exists. this is a very annoying stage for me when I working in flow and suddenly it stops working for 20 seconds. please anyone help to solve this problem. 

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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Mac or PC? 

Does this occur with every PSD or only large ones?

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New Here ,
Dec 01, 2022 Dec 01, 2022

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it,s windows 10 pc and it occurred with all photoshop files

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New Here ,
Dec 01, 2022 Dec 01, 2022

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it also depends on the photoshop file size. I tried to upgrade the graphics card but the problem still exists

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

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Ali,

Sorry. If you have an NVIDIA GPU, try rolling back the drivers to v.517. xx. That may help.

 

Thanks,

Kevin

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New Here ,
Dec 02, 2022 Dec 02, 2022

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thanks, Kevin. let me check and let you know

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New Here ,
Dec 06, 2022 Dec 06, 2022

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hi, Kevin. this version of the driver is not compatible with my GPU Hardware

 

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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Hi Ali,

May we have full system details? We can help you determine if your system is meeting requirements.

 

Thanks,
Kevin

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Hi Kevin,

My system specs are as follows,

HP z440 workstation

Processor: Intel Xeon CPU E5-1620 v3 @ 3.5 GHz (8 CPUs)

Memory: 32 GB

Graphics : NVIDIA Quadro K4000 3GB 

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New Here ,
Dec 08, 2022 Dec 08, 2022

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I am SSD for operating system drive

 

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Adobe Employee ,
Dec 08, 2022 Dec 08, 2022

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Thanks for the system details. Have you had any trouble with these PSD files in the past? Is it possible to share a sample file with us? It is best to have graphic files at no more than twice the size of your sequence settings. Can you check that?

 

Thanks,
Kevin

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New Here ,
Dec 14, 2022 Dec 14, 2022

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thanks, Kevin I resolved my issue. 

my photoshop file size was too large, I reduce the size and the issue was resolved. thanks for your kind support 

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Adobe Employee ,
Dec 14, 2022 Dec 14, 2022

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Fantastic! Thanks for sharing. A big win. 

 

Kevin

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