Problem Description:
When launching Adobe Premiere Pro, the program fails to load completely and displays an error message that prevents use. The crash occurs consistently at startup.
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Technical Details:
- Premiere Pro Version: 25
- Operating System:Windows 11 Pro for Workstations 22H2
- CPU and RAM: Intel(R) Xeon(R) w5-2445 3.10 GHz, 128 GB RAM
- GPU: NVIDIA RTX A4500
- Adobe ID Email: radoslaw.pobozy@ipn.gov.pl
- Does the problem occur since the first installation or did it appear recently?: recently.
- Troubleshooting steps attempted:
- Reset Preferences (ALT + launch): Yes
- Cleared cache folders: Yes
- Reinstalled the app: Yes
- Launched as Administrator: Yes
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Attached Files:
- Memory dump file (.dmp) from crash event
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Additional Information:
Based on a manual dump file analysis, the crash appears to be caused by an `Unhandled Exception` related to the `ngl-lib_DataStorage` component. The following error was identified:
`GetLastModifiedTime error 1168 – data not found in storage.
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