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Adobe Premiere Pro playback is fine, Export will not play Correctly

New Here ,
May 07, 2022 May 07, 2022

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Hello,

I recently did a short 30second video with drone footage and 5 clips.

The Adobe Premier Pro playback plays the video perfectly fine, but when I export the video pauses at the begninning of each clip like a still image, except the last which is just choppy. 

 

I first tried:

-Windows media player

-Windows Movie & TV

-VLC player

-My android phone camera roll

-and Youtube 

 

It does the same thing on all of the above platforms.

 

-I then tried exporting at lower and lower resolutions like 4k and 1080p and it does the same thing, freezes at the begining of each clip.

-I've also made sure my source matches my export audio rate and at FPS 29.97.

-I've tried H.264 as well as H.265 

-Finally I've also cleared Adobe Premiere Pros Cache 

-Raw footage plays just fine

-And again, playback is fine in Premiere Pro

 

Thank you, please help! 

 

Footage shot on DJI Air2s at 5.4k

Computer specs:

Windows 11

Samsung SSD, I think 970 Evo, I just bought it but forgot. It shouldnt be and isn't normally slow. 

I7-7700k

GTX 1060 6gb

16gb 2400mhz G. Skill ram

 

YouTube video: https://www.youtube.com/watch?v=RC47I8A_ISk

Screenshot of Export Settings

brendonmr_0-1651972947856.png

 

TOPICS
Audio , Editing , Export , Formats , Freeze or hang , Performance

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correct answers 1 Correct answer

New Here , May 08, 2022 May 08, 2022

Hello,

I did not realize I was on Premiere Pro 22.2 and am now updated to 22.3. 

The Apple ProRes export did the same thing but I had no issue exporting in H.264 in 4k as well as full res 5.4k in Adobe Media Encoder.

 

Thank you, I appreciate the help. Sorry I did not solve it in Premiere Pro as it could be an issue still for some that don't have the entire Adobe Suite  

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Adobe Employee ,
May 07, 2022 May 07, 2022

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Hi brendonmr,

 

We're sorry about the poor experience. Let us know the version of Premiere Pro that you are using. Is this happening specifically with the DJI Air2s files, or is it also happening with media files from other sources? Have you tried transcoding the DJI Air2s files to an edit friendly codec (like QuickTime > Apple ProRes) & then using the transcoded files in the timeline to check if it's exporting properly?

 

Thanks,

Sumeet

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New Here ,
May 08, 2022 May 08, 2022

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Hello,

I did not realize I was on Premiere Pro 22.2 and am now updated to 22.3. 

The Apple ProRes export did the same thing but I had no issue exporting in H.264 in 4k as well as full res 5.4k in Adobe Media Encoder.

 

Thank you, I appreciate the help. Sorry I did not solve it in Premiere Pro as it could be an issue still for some that don't have the entire Adobe Suite  

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Explorer ,
Oct 07, 2022 Oct 07, 2022

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LATEST

It is a known fact that Premiere Pro does not correctly export DJI footage. You apparently have to use Media Encoder.  This problem persists with Version 22.6.2.

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